Resident Manager

Paycom - ATS; Victorville (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Rent-free on-site unit

Cell phone allowance

Medical, Dental, Vision Insurance

401(k) with company match

Vacation and sick leave

Holidays

Job summary

Reliant Asset Management Solutions on-site management role overseeing rent collection, maintenance coordination, and resident relations. Responsibilities include showing vacant units, enforcing lease rules, and maintaining records while coordinating with the Regional Manager.

Ideal candidates have a High School Diploma, 1+ year in property management or related work, and capable English communication; Spanish language skills are a plus.

Qualifications

• High School Diploma or equivalent; preferred property management experience.
• Good written and spoken English; bilingual English/Spanish a plus.
• Intermediate computer skills and strong customer service abilities.

Responsibilities

• Collect rents and process deposits at the on-site office.
• Coordinate and respond to maintenance requests; show vacant units as needed.
• Greet residents and the public; enforce rules and maintain records.
• Monitor delinquencies and support marketing efforts to keep units market-ready.

Skills

Communication

Bilingual English/Spanish

Self-motivation

Team player

Education

High School Diploma

Tools

Computer skills

Job description

GENERAL SUMMARY:Under the direction of the Regional Manager, performs a variety of on-site services for Reliant Asset Management Solutions units including, but not limited to, light maintenance, rent collection, coordination of resident activities, cleaning up laundry area; walks property regularly to monitor overall appearance and reports issues to Manager as needed.ESSENTIAL FUNCTIONS:Provides office support at on-site management office by collecting rents at assigned site. Processes and deposits rent as assigned. Greets the residents and general public in a courteous and professional manner. Available to residents during normal office business hours.Monitors conduct of tenants to ensure compliance with house rules, regulations, and lease; enforcement of apartment rules, maintain written records, and report occupancy violations, disturbances and other infractions by tenants and guests. Works with supervisor to ensure timeline recertification requirements (if applicable).Serves notices and communications to tenants when necessary. Participates in Reliant Asset Management Solutions sponsored community meetings.Coordinates with residents in their assigned area to initiate maintenance requests or provide maintenance to minor problems (if applicable), ensures security lighting is in good condition.Monitors performance of outside vendors and informs supervisor of any issues or concerns.Develops and maintains good resident relations and encourages residents to work together with Reliant Asset Management Solutions to improve the quality of life in their neighborhood.Picks up trash around the complexes, cleans up dumpster areas and laundry rooms. Reports to the maintenance team any large trash objects needing removal, and any liability related issues (such as trip hazards, sharp objects etc.) around the property or concerning residents and their guests.Assists in preparation and showing of vacant units as requested, including clean-up and external yard work.Coordinates with Regional Manager as needed to keep Reliant Asset Management Solutions apprised of any concerns or problems at the complex.Shows apartments to prospective residents; assists with move-in orientation including move-in and move-out or other inspections as needed. Maintains awareness of an adequate number of market ready apartments, effectively monitor delinquencies and implement marketing plans as requested.Performs other related projects as assigned by the Regional Manager.KNOWLEDGE, SKILLS AND ABILITIES:Must be able to perform each essential duty satisfactorilyGood communication skills.Ability to read and write in English;Bilingual English/Spanish (if applicable)Ability to work with limited supervision.Ability to live on site at designated property location.Valid CA Drivers license with ability to provide own transportation with acceptable driving record and auto insurance limitsCULTURAL COMPETENCIES:Uncompromising integrity and ability to maintain strictest confidentialityChampions the mission, culture and objectives of the organizationDemonstrates value and respect for all employees and residents.High energy and enthusiasmPerforms effectively as a team player. Values the ideas and opinions of others and routinely collects their input as part of decision-making processEDUCATION AND EXPERIENCE:High School Diploma or equivalent with previous experience within a Property Management office preferred. Handyman skill set training may be preferred depending on property with at least one year performing similar residential building maintenance or general labor type work.PHYSICAL REQUIREMENTS: 0-24% 25-49% 50-74% 75-100%SEEING: XMust be able to read reports and typeHEARING:Must be able to hear well enough to communicate with co-workers XSTANDING/WALKING/MOBILITY: XMobility within complexCLIMBING/STOOPING/KNEELING: XLIFTING/PULLING/PUSHING: XFINGERING/GRASPING/FEELING: XMust be able to use repair equipmentMENTAL DIMENSIONS:Must have the ability to read, and write EnglishAbility to communicate proficiently in Spanish.PHYSICAL DIMENSIONS:Medium Work: Exerting up to 50 pounds of force occasionallyWHAT YOU’LL NEED TO SUCCEED:High School Diploma or equivalent1-3 years previous experience within a Property Management office preferred.Knowledge of Fair Housing and Property management laws a plus.Must have intermediate skills on computer with great customer service skills.Must have clean driving record with ability to obtain auto insurance at acceptable levelsOur compensation package:Compensation: $18.00 to $22.00 D.O.EOn-site unit will be provided rent freeMonthly cell-phone allowance of $809/80 Work Schedule a compressed work schedule that results in employees working 80 hours every 2 weeks while still getting every other Friday offMedical, Dental, Vision and Life Insurance offered. No out-of-pocket costs for employee premiums with $325 monthly credit for additional dependents.Optional 403(b) program with Company MatchingUp to 80 hours of vacation hours with accrual beginning after the first 60 days of employment.67 hours of sick leave9 Holidays per yearSELECTION PROCESSAt the time of filing, applicants must show clearly that they meet the minimum requirements. Based upon information presented in the resume and cover letter, a limited number of candidates with qualifications most representative of the position will be selected for further consideration.EQUAL OPPORTUNITY EMPLOYER