Resident Manager

SUN Delaware; Georgetown (DE); On-site; USD 19,000 - 28,000; Full time

Job summary

SUN Behavioral Delaware in Georgetown, DE is seeking a dedicated security professional for the night shift in a behavioral health facility. This role emphasizes safety, confidentiality, and compassionate interaction with residents, families, and staff.

Responsibilities include patrols, incident reporting, and collaboration with clinical teams to maintain a secure environment while adhering to HIPAA and organizational policies.

Qualifications

• High school diploma or GED required
• CPR and de-escalation certification provided during orientation
• Preferred: Associates degree
• Previous experience in a behavioral health or healthcare setting
• Minimum: 1 year security experience

Responsibilities

• Promote a safe, secure, and respectful environment for residents, visitors, and staff through active presence and engagement
• Conduct regular rounds of the Outpatient facility and surrounding grounds to ensure safety, address hazards, and monitor for behavioral or environmental concerns
• Respond calmly and effectively to behavioral incidents, crises, or emergencies using trauma-informed and non-coercive approaches
• Monitor building access and ensure adherence to program safety and security procedures
• Report and document incidents, safety concerns, and behavioral observations accurately and promptly in accordance with program policies
• Conduct wellness checks as needed and assist in maintaining a clean, orderly, and safe environment
• Serve as a positive role model, reinforcing respectful communication and community standards
• Maintain confidentiality and uphold the rights and dignity of all residents at all times
• Has complete knowledge of the fire and disaster procedures
• Perform other duties as assigned

Job description

Job Details

Job Location: SUN Behavioral Delaware - Georgetown, DE 19947

Position Type: Full Time

Education Level: High School/GED

Travel Percentage: None

Job Shift: Nights

Job Category: Health Care

Position Summary:

Position Responsibilities

Clinical / Technical Skills (40% of performance review)

• Promote a safe, secure, and respectful environment for residents, visitors, and staff through active presence and engagement.
• Conduct regular rounds of the Outpatient facility and surrounding grounds to ensure safety, address hazards, and monitor for behavioral or environmental concerns.
• Respond calmly and effectively to behavioral incidents, crises, or emergencies using trauma-informed and non-coercive approaches.
• Monitor building access and ensure adherence to program safety and security procedures.
• Report and document incidents, safety concerns, and behavioral observations accurately and promptly in accordance with program policies.
• Conduct wellness checks (as needed) as assigned and assist in maintaining a clean, orderly, and safe environment.
• Serve as a positive role model, reinforcing respectful communication and community standards.
• Maintain confidentiality and uphold the rights and dignity of all residents at all times.
• Has complete knowledge of the fire and disaster procedures
• Perform other duties as assigned.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports “near misses”, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Qualifications

• Required: High school diploma or GED. CPR and hospital-selected de-escalation technique certification, provided during orientation.
• Preferred: Associates degree
• Maintains education and development appropriate for position.

Experience

• Preferred: Minimum of 1 year security experience
• Required: Previous experience in a behavioral health or healthcare setting