Resident Maintenance Supervisor

AMH; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

AMH is looking for a Resident Maintenance Supervisor to manage the maintenance coordination process and ensure team effectiveness. This role involves overseeing scheduling for Field Schedulers and Maintenance Specialists to efficiently meet resident needs and property maintenance goals, in a culture centered around inclusivity and collaboration.

Qualifications

• A Bachelor’s degree or five years of experience in a maintenance/call center environment is preferred.
• Experience in leading teams is required.
• Proficiency in MS Office and strong leadership skills.

Responsibilities

• Manage a team of Field Schedulers and Resident Maintenance Specialists.
• Monitor team performance and conduct development sessions.
• Collaborate with departmental teams to ensure timely service completion.

Skills

Planning

Organizing

Negotiating

Leadership

Customer Service

Education

Bachelor’s degree

Five years of progressive responsibility in maintenance/call center environment

Tools

MS Office

Job description

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Job Description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

We are seeking a Resident Maintenance Supervisor to oversee our team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. This role is pivotal in ensuring the effectiveness and efficiency of our maintenance coordination process, with the ultimate goal of satisfying the needs of our residents and maintaining each property in their territory.

Responsibilities:

• Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members.
• Ensure proper scheduled coverage of the team to meet organizational needs.
• Monitor team performance and conduct individual and team coaching, or development sessions as needed.
• Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes.
• Review vendor bid submissions to ensure they meet company expectations and the needs of the asset.
• Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly.
• Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business.
• Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory.
  
  
  

Requirements:

• A Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment is preferred.
• Experience in leading teams is required.
• Scheduling/Dispatching experience is highly desirable.
• A keen understanding of the construction, maintenance, and/or property management industry is essential.
• Proficiency in MS Office.
• Strong planning, organizing, negotiating, and leadership skills.
• Excellent verbal, written, and presentation skills.
• Solid customer service, quality, and results orientation.
• The capacity to interact effectively at all levels and break down barriers across departments/diverse cultures.
• The capability to be an effective member of and lead project teams.
• Willingness to work weekends, as needed required.
  
  
  

Build your career with us:

At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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