Resident (Guest) Care Support Partner

National Health Foundation; Ventura (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

National Health Foundation is seeking a Resident Guest Care Support Partner in Ventura, CA. This full-time role offers on-the-job training to individuals with strong customer service and de-escalation skills, helping guests in a recuperative care setting.

The position involves direct non-clinical support, safety duties, and coordination with staff to meet care plan expectations while maintaining a respectful, supportive environment.

Qualifications

• Minimum 2 years of experience in caregiving, recuperative care, shelter-based care, or related supportive services.
• Strong oral and written communication skills.
• Ability to work five 8-hour shifts and multi-task in a fast-paced environment.
• TB clearance and background checks required within 30 days of hire.

Responsibilities

• Ensure safety and security of the recuperative care facility and perform daily inspections.
• Greet residents/guests and provide orientation to program guidelines and services.
• Create, lead, or support engagement activities and build rapport with residents/guests.
• Assist with appointments, on-site services, and coordination of care with nursing and case management.
• Maintain bed availability, guest tracking, and required documentation.
• Support inventory checks and supply logs and assist with housekeeping tasks when needed.
• Maintain accurate shift notes, incident reports, and Emergency Action Plan documentation.
• Respond to concerns with trauma-informed, guest-centered de-escalation.

Skills

Customer service

De-escalation

Willingness to learn

Bilingual Spanish (plus)

Caregiving experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resident (Guest) Care Support Partner

Full Time Ventura, CA, US

5 days ago Requisition ID: 1041

POSITION TITLE: Resident Guest Care Support

REPORTS TO: Social Services Manager

LOCATION:Ventura, CA

CLASSIFICATION: Non-Exempt (Full Time)

HOURLY RATE:$18.50

Shifts Available:

• Friday - Tuesday 3:00PM-11:30PM

Join Our Team, No Prior Experience Required

• National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation,and a willingness to learn, ready to grow into a meaningful career in Resident Guest Care Supportwithin recuperative care.

Resident Care Support Partner

• A Resident Care Support Partner is responsible for providing direct, non-clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery

Responsibilities and Initiatives

To help NHF meet its growth goals, the Resident Care Support Partner will:

• Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day.
• Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with Resident/Guests and gather feedback to improve services.
• Create, lead, and/or support engagement activities for Resident/Guests. Build trust through consistent interaction, check-ins, and responsiveness to Resident/Guest needs.
• Assist nursing, case management, and external partners with Resident/Guest appointments, on-site services, and coordination of care as appropriate within the recuperative care setting.
• Assist management in accurately maintaining bed availability, Resident/Guest tracking, and required documentation.
• Assist Lead staff or Program Management with inventory checks and supply logs.
• Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required.
• Respond to Resident/Guest concerns and provide appropriate support and de-escalation using trauma-informed and Resident/Guest-centered approaches.
• Attend all required meetings and training aligned with the role, including shift handoff and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
• Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment.
• Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws.
• Always model a positive and professional image and adhere to organizational dress code and standards.
• Perform additional duties as assigned to support facility operations and Resident/Guest care services.
• Maintain Resident/Guest Boundaries to always ensure safety and security

Requirements

• Minimum 2 years of experience in caregiving, recuperative care, shelter-based care, or a related supportive services environment (preferred).
• Ability to perform and prioritize multiple tasks effectively in a fast-paced environment.
• Must be able to work a schedule consisting of five (5) eight (8) hour shifts.
• Current BLS certification is preferred but not required.
• Strong oral and written communication skills.
• Ability to communicate effectively with staff, Resident/Guests, and external partners.
• Bilingual in Spanish a plus.
• TB clearance required. Within 30 days of hire.
• Fingerprint live scan/background clearance required will be done within 30days of hire.

Physical Requirements

The duties described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

National Health Foundation addresses the social determinants of health using several research proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org/