Guest Services Associate Lead (SWING SHIFT), Ventura, CA

National Health Foundation; Oxnard (CA); On-site; USD 38,000 - 42,000; Full time

Job summary

National Health Foundation is hiring a Guest Service Shift Lead to oversee guest experience in a recuperative care setting. You will ensure safety, conduct inspections, and lead engagement activities while maintaining clear records and coordinating with clinical staff.

The role requires strong communication skills, ability to multitask, and flexibility to cover five eight-hour shifts. A high school diploma and healthcare exposure are preferred; background checks and TB tests are mandatory.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or recuperative care preferred.
• Excellent written and oral communication skills.

Responsibilities

• Ensure safety and security of recuperative care facility; conduct daily inspections and room checks.
• Greet guests, provide orientation of program guidelines, and build rapport.
• Lead engagement activities and attend to guests’ requests to improve experience.
• Assist nursing, social services and partners with on-site guest appointments and check-ins.
• Maintain bed availability records and documentation; support inventory checks.
• Document shift notes, incident reports, and Emergency Action Plan drills as needed.
• Participate in trainings (e.g., BLS, Crisis Prevention, Trauma Informed Care).
• Perform laundry, clothing requests, and housekeeping duties as required.

Skills

Communication

Multitasking

Guest relations

Safety awareness

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

POSITION TITLE:Guest Service Shift Lead

REPORTS TO:Operations Manager

LOCATION:Ventura, CA

CLASSIFICATION:Non-Exempt (Full-Time)

HOURLY RATE:$18.50

SCHEDULE:

• Swing Shift: Friday - Tuesday 3:00PM-11:30PM
• All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Do you meet theREQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is thePERFECT POSITION for you!

Guest Services Associate

• A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Physical Requirements

The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Programs

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org./