Resident-First Leasing Specialist

Wan Bridge (WB); Humble (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Wan Bridge in Humble, TX is seeking a Leasing Specialist to attract qualified residents and match their needs to the right home. You will interact with prospects, conduct tours, and guide applicants through the rental process, aiming to turn leads into loyal residents.

You will report to the property team, handle lead reports and market surveys, manage move-ins with proper documentation, and uphold community rules. Prior leasing or sales experience and PMS familiarity are a plus.

Qualifications

• High School Diploma or equivalent; some college preferred.
• At least one year of sales, retail or leasing experience is a plus.
• Property Management Software (PMS) experience is a plus.

Responsibilities

• Recruit prospective residents and facilitate rental transactions.
• Provide community tours, show available homes, highlight amenities and lease homes.
• Complete lead detail reports, customer information cards, and market surveys
• Qualify applicants using our Rental Qualifying Criteria and obtain the required information to process applications.
• Facilitate move-ins by secure all necessary documents ex. lease agreement, addendums, proper documentation, and ensure home is ready by agreed date using the Leasing Specialist Checklist
• Educate new residents on community specific rules and/or policies, HOA guidelines, and how to use their new home.
• Follow-up on prospects unable to close (i.e., phone calls, thank you notes, and e-mails) attempt to close sale again or refer to a sister property.
• Monitor expiring lease agreements and renewals, and work towards renewal.
• Write and distribute tenant notices, promotional flyers, community event information.
• Assist and respond in listening and visiting with residents (residents and/or homeowners) to ascertain requests, comments, and complaints; resolve when able or refer to a property manager.
• Complete paperwork for homeowner/tenant complaints, property incident reports as needed.
• Help to enforce the community policies and HOA guidelines.
• Assist in placing, removing, and updating all banners, balloons, bandit signs, and flags around the property and other locations where outward marketing is performed.
• Create marketing strategies including lease specials and/or pricing modifications based on market surveys to stay competitive.

Skills

Leasing experience

Sales experience

Education

High School Diploma or equivalent

Some college

Tools

Property Management Software (PMS)

Job description

Wan Bridge in Humble, TX is seeking a Leasing Specialist to attract qualified residents and match their needs to the right home. You will interact with prospects, conduct tours, and guide applicants through the rental process, aiming to turn leads into loyal residents.

You will report to the property team, handle lead reports and market surveys, manage move-ins with proper documentation, and uphold community rules. Prior leasing or sales experience and PMS familiarity are a plus.