Resident Experience & Renewal Specialist

AIR Communities; Raleigh (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Rent discount

Extended time off

PTO (vacation/sick/holidays)

Medical/dental/vision + life insurance

HSA/FSA plans

401(k) with employer contribution

Paid parental leave

Tuition assistance

Community service time

Commuter benefits

Pet insurance

Consumer discounts

Professional development

Job summary

AIR Communities is seeking a Resident Relations Specialist - Olde Towne in North Carolina. This is a full-time, on-site role in Leasing, offering hourly compensation and a path to enhance resident experience across the community.

You will handle renewal processes, respond to resident concerns, support move-ins/outs, and coordinate resident events while promoting excellent customer service and sales performance. The position emphasizes retention and community engagement at AIR Communities.

Qualifications

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Flexible schedule with availability to work during our office hours(hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,and career growth.

Responsibilities

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Skills

Customer service

Sales experience

English proficiency

Flexible schedule

Job description

AIR Communities is seeking a Resident Relations Specialist - Olde Towne in North Carolina. This is a full-time, on-site role in Leasing, offering hourly compensation and a path to enhance resident experience across the community.

You will handle renewal processes, respond to resident concerns, support move-ins/outs, and coordinate resident events while promoting excellent customer service and sales performance. The position emphasizes retention and community engagement at AIR Communities.