Resident Experience & Property Operations Assistant

Related; San Francisco (CA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Paid time off

Medical/vision/dental options

401(k) & HSA

Job summary

Related Affordable seeks an Assistant Community Manager to support the daily operations of our 201-unit affordable housing community in San Francisco, CA. You will work closely with the Community Manager to maintain a welcoming environment for residents, handling administrative tasks, resident relations, and compliance with affordable housing regulations.

You will assist with leasing activities, marketing, recertifications, accounts payable/receivable, and rent collection, while collaborating

Qualifications

• Minimum of 2 years of property management experience, preferably in affordable housing.
• Familiarity with affordable housing programs (e.g., Project-Based Section 8, LIHTC) and compliance requirements.
• Experience with RealPage, OneSite, and JD Edwards (or similar property management software).
• Excellent communication and interpersonal skills, with a commitment to providing exceptional customer service.
• A proactive, problem-solving mindset with a passion for creating great living experiences.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Responsibilities

• Assist in managing leasing activities, marketing efforts, resident recertifications, and general administrative duties to ensure efficient community operations.
• Handle accounts payable and receivable, aid in rent collection, and assist in managing delinquencies to maintain the financial health of the community.
• Address resident concerns promptly and professionally, fostering a positive living environment. Assist in organizing resident appreciation and retention events to build a strong community spirit.
• Ensure adherence to affordable housing program requirements (e.g., HDC, HCR, HUD, LIHTC) by maintaining accurate records and supporting compliance audits.
• Collaborate with maintenance staff to ensure timely and high-quality property upkeep, contributing to a safe and pleasant living environment.
• Assist in preparing reports to monitor community performance and identify areas for improvement.

Skills

Property management

Affordable housing programs

Tools

RealPage

OneSite

JD Edwards

Job description

Related Affordable seeks an Assistant Community Manager to support the daily operations of our 201-unit affordable housing community in San Francisco, CA. You will work closely with the Community Manager to maintain a welcoming environment for residents, handling administrative tasks, resident relations, and compliance with affordable housing regulations.

You will assist with leasing activities, marketing, recertifications, accounts payable/receivable, and rent collection, while collaborating