Resident Experience & Operations Manager

Peaceful Pines Senior Living; Fort Pierre (SD); On-site; USD 60,000 - 75,000; Full time

Job summary

Peaceful Pines Senior Living is seeking an experienced Business Office Manager to lead administrative and operational functions, including payroll, records, and HR activities, while promoting a welcoming resident experience. The role collaborates with leadership to drive efficiency, compliance, and service excellence across departments.

The position emphasizes confidentiality, strong communication, and problem-solving to support residents, families, and team members in a compassionate,

Qualifications

• Experience leading and coordinating administrative operations.
• Strong interpersonal, verbal, and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business management software systems.

Responsibilities

• Provide operational leadership to support community operations and guest services.
• Support payroll processing and financial recordkeeping.
• Manage human resources processes including onboarding and staff documentation.
• Serve as a point of contact for residents, families, and staff, delivering exceptional service.
• Ensure compliance with policies and regulatory requirements and support audits.

Skills

Leadership

Communication

Confidentiality

Multitasking

MS Office

Tools

Microsoft Office

Job description

Peaceful Pines Senior Living is seeking an experienced Business Office Manager to lead administrative and operational functions, including payroll, records, and HR activities, while promoting a welcoming resident experience. The role collaborates with leadership to drive efficiency, compliance, and service excellence across departments.

The position emphasizes confidentiality, strong communication, and problem-solving to support residents, families, and team members in a compassionate,