Resident Experience Manager

ConAm Management Corporation; College Station (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Life insurance

Paid sick and vacation time

401(k) plan with company match

Flexible Spending Accounts (FSAs)

Employee Assistance Program (EAP)

Service award days

Floating holidays

Early earned wage access

Job summary

CONAM Management Corporation in College Station, TX is seeking a Resident Experience Manager to lead the full resident journey from inquiry to move-out, ensuring exceptional service and strong retention. You will coordinate with management and maintenance to maintain a high-quality community.

This full-time role offers a competitive benefits package and a pay range of $20.00–$25.00 per hour, with a focus on onboarding, event planning, marketing outreach, and hands-on administrative support.

Qualifications

• 2+ years of multifamily leasing, hospitality, or customer experience leadership.
• Proven ability to manage high-touch customer journeys and deliver exceptional service.
• Strong eye for detail, design, and environmental presentation.
• Experience with event planning, social media content, and local marketing campaigns.
• Proficient in Microsoft Office and familiar with property management software (e.g., Yardi, MRI).

Responsibilities

• Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service and retention.
• Maintain curb appeal and model readiness to ensure a welcoming community.
• Support digital marketing, lead generation, outreach, events, and resident communications.
• Plan and execute budget-conscious community events and drive renewals.
• Partner with management and maintenance for service excellence and admin support.
• Oversee applications, leases, inspections, rent processing, and policy enforcement.

Skills

Multifamily leasing

Hospitality

Customer experience

Event planning

Microsoft Office

Tools

Yardi

MRI

Job description

Grand 1501 The
1501 Harvey Rd
College Station, TX 77840, USA

Who We Are:

Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

What We Are Looking For:

We are seeking an enthusiastic Resident Experience Manager to join our team at The Grand 1501 and The Ivy in College Station, TX. In this role, you will lead the full resident experience from inquiry to move-out, driving service excellence, retention, community presentation, marketing outreach, and engagement initiatives. Partner with management and maintenance to ensure operational efficiency, lease compliance, accurate administration, and a high-quality community environment.

This is a full-time position with full benefits. Pay range: $20.00 - $25.00 per hour

This role offers a higher base pay to reflect its key responsibilities ensuring consistent and reliable compensation, in place of a variable commission structure.

Key Responsibilities:

Resident Experience & Customer Journey

Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service, proactive engagement, effective issue resolution, strong retention efforts, and consistent reputation management.

Community Presentation & Environment

Maintain curb appeal, model readiness, signage quality, and professional standards to ensure a welcoming, high-quality community environment.

Marketing, Outreach & Digital Engagement

Support digital marketing, lead generation, outreach initiatives, event promotion, inventory awareness, and resident communication strategies.

Events, Engagement & Retention

Plan and execute budget-conscious community events, monitor lease expirations, and drive renewals, referrals, and long-term retention.

Operational Collaboration & Support

Partner with management and maintenance to ensure service excellence, unit readiness, timely follow-ups, and accurate administrative support.

Administrative & Compliance

Oversee applications, leases, inspections, rent processing, financial recordkeeping, policy enforcement, vendor coordination, and office organization.

• Other duties as assigned.

Who You Are: (Requirements of the Position)

• 2+ years of multifamily leasing, hospitality, or customer experience leadership.
• Proven ability to manage high-touch customer journeys and deliver exceptional service.
• Strong eye for detail, design, and environmental presentation.
• Experience with event planning, social media content, and local marketing campaigns.
• Analytical skills, problem-solving capability, and innovative thinking
• You thrive in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs.
• You are proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems.
• You possess a friendly, energetic, and approachable personality that resonates with both prospective and current residents.
• You are available to work weekends, which is essential for meeting the needs of potential residents and conducting tours during high-traffic hours.
• You are physically able to lift and carry items weighing up to 25 pounds.

Why You’ll Love Working Here:

CONAM Management Corporation is more than just a job — it’s a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package, that make working at CONAM even more rewarding.

Our benefits include:

• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more

Additional Information:

• This position is contingent upon passing a background check, employment verification, and drug screening.
• CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.
• We are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Pay Bands : Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.