Resident Experience & Leasing Manager

Socket.dev; Indianapolis (IN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

On the job training and development

Generous paid time off

Competitive compensation with bonus

Great work environment

Opportunities for advancement

Discounted apartment home

Job summary

Edward Rose & Sons in Indianapolis, IN is seeking an Associate Community Manager to join the on-site team, overseeing rentals, leasing, and resident relations.

The role emphasizes team leadership, process improvement, and collaboration with the Property Manager, with responsibilities spanning move-in/out, events, and reporting.

Qualifications include a bachelor’s degree where preferred, supervisory experience, leasing or sales background, and proficiency in Microsoft Office and Yardi Voyager.

Qualifications

• Bachelor’s degree preferred.
• Experience in supervisory role is preferred.
• Experience in sales or customer service is required.
• Experience in multi-family property management is preferred.
• Leasing experience is preferred.
• Proficient with Microsoft Office.
• Experience with Yardi Voyager or related software is preferred.
• Professional appearance and dress code adherence.
• Must be flexible with schedule; weekend hours may be assigned.
• Reliable transportation and valid driver’s license.

Responsibilities

• Responsible for all activities related to apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures.
• Oversee assigned department(s) and work cohesively with supervisors to ensure each team's success in their day-to-day operations.
• Promote high quality customer service through team development initiatives.
• Continuously review and develop the team on technical and administrative processes.
• Interview and hire qualified candidates.
• Successfully acclimate new hires into their roles.
• Successfully evaluate and resolve resident concerns in a timely manner.
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue.
• Evaluate contractor projects upon completion to ensure high quality and contract compliance.
• Assist the Property Manager with accurate and timely report submission.
• Accurately prepare and submit communications to the collections department.
• Participate in organizing and facilitating community events and other special projects as assigned.
• Note repairs, replacements needed and appropriate charges for resident damages upon move out.

Skills

Supervisory experience

Customer service

Sales experience

Microsoft Office

Yardi Voyager

Property management software

Valid driver’s license

Education

Bachelor’s degree preferred

Tools

Yardi Voyager

Property management software

Microsoft Office

Job description

Edward Rose & Sons in Indianapolis, IN is seeking an Associate Community Manager to join the on-site team, overseeing rentals, leasing, and resident relations.

The role emphasizes team leadership, process improvement, and collaboration with the Property Manager, with responsibilities spanning move-in/out, events, and reporting.

Qualifications include a bachelor’s degree where preferred, supervisory experience, leasing or sales background, and proficiency in Microsoft Office and Yardi Voyager.