Resident Experience & Leasing Lead

Hillpointe; Columbus (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Hillpointe is seeking a Resident Experience Manager to support leasing, occupancy, and resident satisfaction at our community. You will execute daily leasing activities, engage with prospects and residents, and collaborate on marketing strategies to drive occupancy and revenue goals.

The role emphasizes customer service, data-driven decision making, and staying current with industry trends to continually improve the resident experience. A flexible schedule and local travel may be required.

Qualifications

• Two or more years of property management experience required.
• Ability to work a flexible schedule, including weekends.
• Detail-oriented with excellent organizational and time management skills
• High School diploma or equivalent.
• Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes.
• Previous experience in leasing, sales, customer service, or related field preferred
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• Valid driver’s license for property operations and local travel (if required)

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement
• Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month

Skills

Interpersonal skills

Customer service

Time management

Detail oriented

Flexible schedule

Education

High School diploma or equivalent

Job description

Hillpointe is seeking a Resident Experience Manager to support leasing, occupancy, and resident satisfaction at our community. You will execute daily leasing activities, engage with prospects and residents, and collaborate on marketing strategies to drive occupancy and revenue goals.

The role emphasizes customer service, data-driven decision making, and staying current with industry trends to continually improve the resident experience. A flexible schedule and local travel may be required.