Onsite Resident Experience & Leasing Leader

Hillpointe; Winder (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

Hillpointe seeks a Resident Experience Manager in Winder, GA to drive leasing activities and resident satisfaction across the community. You will promote occupancy, retention, and revenue goals while delivering excellent customer service and coordinating with leasing and guest services teams.

The role requires 2+ years of property management experience, the ability to work weekends, and strong communication skills. On-site work at the Winder community is expected.

Qualifications

• Two or more years of property management experience required.
• Ability to work a flexible schedule, including weekends.
• Detail-oriented with excellent organizational and time management skills
• High School diploma or equivalent.
• Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes.
• Previous experience in leasing, sales, customer service, or related field preferred
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• Valid driver’s license for property operations and local travel (if required)

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement
• Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month

Skills

Property management

Leasing

Customer service

Communication skills

Time management

Education

High School diploma or equivalent

Tools

CRM software

Job description

Hillpointe seeks a Resident Experience Manager in Winder, GA to drive leasing activities and resident satisfaction across the community. You will promote occupancy, retention, and revenue goals while delivering excellent customer service and coordinating with leasing and guest services teams.

The role requires 2+ years of property management experience, the ability to work weekends, and strong communication skills. On-site work at the Winder community is expected.