Resident Experience & Leasing Coordinator

AMA - Arizona Multihousing Association; Tucson, Northern (AZ, KY); Hybrid; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision Insurance

HSA with employer contributions

401(k) with company match

Life & Disability Insurance

Vacation time

Paid holidays

Wellness programs

Professional development opportunities

Job summary

You will handle rent collections, lease processing, and coordination with maintenance while ensuring high service levels and compliance with policies. Strong organization and customer service are essential for success.

Qualifications

• Two or more years of residential leasing or property management experience preferred.
• Strong customer service and interpersonal skills with residents, prospects, vendors, and teammates.
• Experience with rent collections, resident accounts, and financial processes preferred.
• Excellent organization and attention to detail in a fast-paced environment.
• Bilingual skills are a plus but not required.

Responsibilities

• Assist daily operations and support performance of the community.
• Manage resident accounts, rent collections, payments, delinquencies, and notices.
• Support leasing goals and resident retention through service and operations.
• Process applications, screenings, and guide prospects through leasing.
• Coordinate with maintenance for service requests and turnover tasks.
• Handle resident inquiries promptly and professionally.
• Maintain accurate resident files, financial records, and documentation.
• Support lease renewals, move-ins/outs, and communications.
• Assist with marketing, resident engagement, and occupancy initiatives.
• Ensure Fair Housing compliance and company policies are followed.

Skills

Customer service

Interpersonal communication

Organizational skills

Problem solving

Conflict resolution

Verbal communication

Written communication

Bilingual (plus)

Education

High school diploma or GED

Bachelor's degree in Business/Property Management (preferred)

Tools

Yardi

ResMan

OneSite

Microsoft Office (Outlook/Word/Excel)

Job description

You will handle rent collections, lease processing, and coordination with maintenance while ensuring high service levels and compliance with policies. Strong organization and customer service are essential for success.