Resident Experience & Engagement Manager

Singh Management; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Singh Management in Raleigh, North Carolina is seeking an Independent Living Manager who will serve as the customer service champion for our residents. This role involves maintaining open communication, resolving resident concerns, and coordinating services with various teams. A successful candidate will possess an Associate’s Degree or higher and have at least two years of experience in customer service, with a passion for working with the elderly. The position emphasizes empathy, communication, and organizational skills.

Qualifications

• 2+ years of customer service experience, preferably in Senior Living or Hospitality.
• Comfort and passion for working with an elderly population.

Responsibilities

• Maintain high-level communication with residents and their families.
• Resolve resident concerns promptly using available resources.
• Assist and coordinate services for residents with ancillary vendors.

Skills

Customer service excellence

Strong communication skills

Empathy and compassion

Organizational skills

Education

Associate's Degree or higher in Hospitality or related field

Job description

Singh Management in Raleigh, North Carolina is seeking an Independent Living Manager who will serve as the customer service champion for our residents. This role involves maintaining open communication, resolving resident concerns, and coordinating services with various teams. A successful candidate will possess an Associate’s Degree or higher and have at least two years of experience in customer service, with a passion for working with the elderly. The position emphasizes empathy, communication, and organizational skills.