Resident Experience & Engagement Manager

Singh Management; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Singh Management seeks an Independent Living Manager to champion resident satisfaction and engagement in our senior living community. You will serve as the first point of contact for problem-solving, coordinating services, and maintaining open communication with residents, families, and staff.

Reporting to the Executive Director, you will help create a cheerful, safe, and engaged environment by supporting administration, marketing tours, and cross-department collaboration within the community.

Qualifications

• Associate’s Degree or higher in Hospitality, Business Administration, Communication, HR, Social Work, or a similar discipline.

Responsibilities

• Maintain a high level of communication with residents and their families.
• Resolve resident concerns within a timely manner, using all resources available.
• Communicate to the Executive Director any updated resident needs, concerns, and changes.
• Assist and coordinate services for residents with ancillary vendors.
• Walk the community regularly to address areas of concern.
• Act as an ambassador to new residents for their first 30 days within the community.
• Assist the Marketing team with tours, outreach, and calls when needed.
• Provide support to, and troubleshoot problems as they arise with, the Life Enrichment, Culinary, Environmental Services, and Administrative teams, as needed.
• Hold one-on-one meetings on a quarterly basis with each resident to ensure residents are happy, healthy, and completely satisfied with all areas of the community.
• Conduct audits for state regulation, such as HUD, fire safety, OSHA, etc.
• Assist with all other duties as assigned by the Executive Director.

Skills

Customer Focused

Strong Communication Skills

Empathetic and Compassionate

Integrity and Trust

Organization

Education

Associate Degree or higher in Hospitality, Business Admin, Communication, HR, Social Work

Job description

Singh Management seeks an Independent Living Manager to champion resident satisfaction and engagement in our senior living community. You will serve as the first point of contact for problem-solving, coordinating services, and maintaining open communication with residents, families, and staff.

Reporting to the Executive Director, you will help create a cheerful, safe, and engaged environment by supporting administration, marketing tours, and cross-department collaboration within the community.