Resident Experience & Engagement Coordinator

StoryPoint Group; Plymouth (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSail Investment Group is seeking a Community Liaison to welcome new residents and connect them to life in our retirement community. You will support the Sales and Experience Team, assist with move-in preparations, dining arrangements, and activities, and relay information to the leadership.

The role emphasizes building relationships, coordinating Life Enrichment activities, learning Yardi and Salesforce, and reporting on new residents’ progress.

Qualifications

• One to three years related experience and/or training; or equivalent combination of education and experience in senior living.

Responsibilities

• The Community Liaison helps prepare for and welcome new residents on move-in day.
• Makes sure new residents have an assigned seat in the dining room and facilitates meal tickets.
• Tours new residents to show where Life Enrichment activities take place, encouraging participation and connecting them with like-minded individuals.
• Completes Life Enrichment Questionnaire and gathers Veterans Information, maintains the Honor Wall.
• Follows up with new residents for the first 30 days, organizes Move-in-Momentum folders (collecting pictures and info from department heads) and completes 30-day surveys.
• Reports daily to the leadership team on new residents' progress.
• Learn Yardi and Salesforce platform to assist Executive Director in documenting meaningful connections.

Job description

CommonSail Investment Group is seeking a Community Liaison to welcome new residents and connect them to life in our retirement community. You will support the Sales and Experience Team, assist with move-in preparations, dining arrangements, and activities, and relay information to the leadership.

The role emphasizes building relationships, coordinating Life Enrichment activities, learning Yardi and Salesforce, and reporting on new residents’ progress.