Resident Experience Coordinator

Cambridge Health & Rehabilitation Center; Fairfield (CT); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Competitive compensation

10% retirement plan

Training & mentorship

Growth opportunities

Supportive environment

Job summary

Cambridge Health & Rehabilitation Center in Fairfield, CT seeks a compassionate LPN to serve as Patient Relations Coordinator. This full-time role (11am–7pm) focuses on building trust with residents, families, and staff, and enhancing the overall patient experience through clear communication and advocacy.

You will collaborate with the care team to meet residents’ needs, support families during transitions, and help identify opportunities to improve satisfaction.

Qualifications

• 1-2 years experience in patient relations, customer service, or healthcare, preferably in a Long-Term Care setting.
• High school graduate or equivalent preferred.
• Ability to read, write and comprehend English.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to work effectively under pressure and manage multiple priorities.
• A genuine passion for working with seniors and improving their quality of life.

Responsibilities

• Build relationships with residents through continual monitoring of overall satisfaction during their stay.
• Work collaboratively with the care team to ensure that residents' needs and preferences are met.
• Advocate for residents' rights and ensure that their voices are heard in all aspects of their care.
• Implement initiatives to improve the overall patient experience.
• Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner.
• Provide support and guidance to families during difficult transitions or times of need.

Skills

Patient relations

Customer service

Healthcare

English proficiency

Education

High school diploma or equivalent

Job description

Cambridge Health & Rehabilitation Center in Fairfield, CT seeks a compassionate LPN to serve as Patient Relations Coordinator. This full-time role (11am–7pm) focuses on building trust with residents, families, and staff, and enhancing the overall patient experience through clear communication and advocacy.

You will collaborate with the care team to meet residents’ needs, support families during transitions, and help identify opportunities to improve satisfaction.