LPN - Patient Relations Coordinator

Cambridge Health & Rehabilitation Center; Fairfield (CT); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Competitive compensation

10% retirement plan

Training & mentorship

Growth opportunities

Supportive environment

Job summary

Cambridge Health & Rehabilitation Center in Fairfield, CT seeks a compassionate LPN to serve as Patient Relations Coordinator. This full-time role (11am–7pm) focuses on building trust with residents, families, and staff, and enhancing the overall patient experience through clear communication and advocacy.

You will collaborate with the care team to meet residents’ needs, support families during transitions, and help identify opportunities to improve satisfaction.

Qualifications

• 1-2 years experience in patient relations, customer service, or healthcare, preferably in a Long-Term Care setting.
• High school graduate or equivalent preferred.
• Ability to read, write and comprehend English.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to work effectively under pressure and manage multiple priorities.
• A genuine passion for working with seniors and improving their quality of life.

Responsibilities

• Build relationships with residents through continual monitoring of overall satisfaction during their stay.
• Work collaboratively with the care team to ensure that residents' needs and preferences are met.
• Advocate for residents' rights and ensure that their voices are heard in all aspects of their care.
• Implement initiatives to improve the overall patient experience.
• Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner.
• Provide support and guidance to families during difficult transitions or times of need.

Skills

Patient relations

Customer service

Healthcare

English proficiency

Education

High school diploma or equivalent

Job description

A Great Place to Work

Cambridge is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team!

Location: 2428 Easton Turnpike, Fairfield, Connecticut, 06825

LPN - Patient Relations Coordinator

Full-Time

11am-7pm

What You'll Do

As a Patient Relations Coordinator, you will be at the heart of our efforts to create a welcoming and supportive environment for everyone in our community. Your role will involve working closely with residents, families, and staff to foster open communication and enhance the overall patient experience.

Key Responsibilities

• Build relationships with residents through continual monitoring of overall satisfaction during their stay
• Work collaboratively with the care team to ensure that residents' needs and preferences are met
• Advocate for residents' rights and ensure that their voices are heard in all aspects of their care
• Implement initiatives to improve the overall patient experience
• Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner
• Provide support and guidance to families during difficult transitions or times of need

If you are a compassionate and dedicated professional with a talent for communication and problem-solving, we invite you to join our team as a Patient Relations Coordinator! Make a meaningful impact in an environment where your expertise and dedication are valued and appreciated.

What We Offer

As an affiliate of National Health Care, our Cambridge team enjoys:

• Competitive compensation and benefits package including a 10% defined contribution retirement plan
• Comprehensive training and mentorship
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• The chance to make a meaningful difference in the lives of our residents

What You'll Bring

Qualifications of a Patient Relations Coordinator include:

• 1-2 years experience in patient relations, customer service, or healthcare, preferably in a Long-Term Care setting
• High school graduate or equivalent preferred
• Ability to read, write and comprehend EnglishStrong communication, interpersonal, and conflict-resolution skills
• Ability to work effectively under pressure and manage multiple priorities
• A genuine passion for working with seniors and improving their quality of life

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.