Resident Experience Coordinator

Inspired-Living-2; Alpharetta (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

401k Retirement Plan & Life Insurance

Team Member Assistance Program

Job summary

Inspired Living at Alpharetta seeks a Resident Experience Coordinator to manage resident activities, develop calendars, and coordinate events within budget. You will enhance resident engagement, oversee transportation, and collaborate with leadership to align programs with community goals.

The role requires strong organizational skills, experience in assisted living, and a passion for creating meaningful resident experiences through coordinated activities and outreach.

Qualifications

• High School Diploma or equivalent required.
• Associate or Bachelor's Degree strongly preferred in Social Service, Business, or a field related to the position.
• Must have proven management experience and ability to manage staff.
• Minimum of three years’ experience in assisted living preferred.
• Experience with Microsoft Word and Excel preferred.

Responsibilities

• Assess resident interest and activity needs at move-in and ongoing by meeting with new residents within 7 days to determine activity levels.
• Create and manage monthly activity calendar and budget for activities.
• Coordinate and carry out resident activities daily within budget, promoting participation.
• Plan quarterly events that can support marketing efforts with Community Relations Director.
• Provide transportation for resident activities and coordinate outings and medical trips as required.
• Foster teamwork and initiative, supporting coworkers, residents, and visitors.
• Perform other duties as assigned.

Skills

Event coordination

Budget management

Team collaboration

Resident/customer service

Communication

Education

High School Diploma or equivalent

Associate or Bachelor's Degree in Social Service/Business/related

Tools

Microsoft Word

Microsoft Excel

Job description

Welcome to Inspired Living at Alpharetta, we’re seeking a Resident Experience Coordinator (Full-Time)

Here at Inspired Living at Alpharetta, we want our people to realize their full potential. We’re passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

The Resident Experience Coordinator is responsible for all resident activities of a given managed community including coordinating all internal and external resident activities, creating the monthly activity calendar, arranging outside entertainment, assessing resident preferences, and guiding program to meet their needs and communicating with the management company on all appropriate matters.

Benefits when choosing a career with Inspired:

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Essential Functions

1. Assess resident interest and activity needs at time of move-in and ongoing by completing the Resident Interest Worksheet and meeting with all new residents within 7 days of move-in to determine what level of activities residents request to be a part of. Orients all residents to activity program and how to access activities.
2. Coordinates and carries out resident activities on a daily basis within budget limitations. Develops a calendar of events before the beginning of the month to stimulate residents in the areas of intellectual, physical, spiritual, and social needs. Promotes all activities within the building in order to improve resident participation. Follows schedule as written with minimal change and cancellation. Arranges entertainment within budgetary allotments to come into the building for residents’ enjoyment. Complies with spending budget on activity supplies and entertainment.
3. On a quarterly basis, holds an event that may be used for marketing efforts. These resident events will also serve as marketing events as they involve the entertainment of our residents. Works with the Community Relations Director and other management staff to organize these events which include planning, advertising, set-up and clean-up.
4. Provides and staffs transportation for resident activities and other needs. Resident outings will be scheduled on the monthly calendar and will include site-seeing trips, destination locations, and medical trips. Coordinates any activity outings and any medical visit transportation with the assisted living community.
5. Ensures they and any employees reporting to them work in a safe manner and that unsafe actions are managed. Compliant with Safety Committee Standard. Should workplace injuries occur, the Department Heads and Directors are to assist the Executive Director when required with the investigation, return to work, and management of the injured worker communications with care provider and the management company.
6. Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors.
7. Performs other duties as assigned or needed.

Education and Experience

• High School Diploma or equivalent required.
• Associate or Bachelor's Degree strongly preferred in Social Service, Business, or a field related to the position.
• Must have proven management experience and ability to manage staff.
• Minimum of three years’ experience in assisted living preferred.
• Experience with Microsoft Word and Excel preferred.