Resident Experience Concierge

Cogir USA; Matthews (NC); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Early access to paycheck

Health, Dental, Vision, and Life

Paid Vacation, Holidays, and SickLeave

401K with company match

Free meals at work

Employee Assistance Program

Generous Employee Referral Program

Job summary

Cogir Senior Living is seeking a Concierge to be the first contact for residents, families, and visitors. You will provide front desk coverage and exceptional customer service, creating a welcoming community experience and coordinating resident services.

The role requires a high school diploma and 6–12 months of customer service or front desk experience, with proficiency in Word, Excel, and Outlook. Flexible shifts including weekends and holidays are expected.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Proficiency with Word, Excel, and Outlook.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Answer multi-line telephone calls and direct inquiries.
• Greet residents, families, visitors, and vendors warmly.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks and light clerical work.
• Order office supplies.
• Address concerns and escalate to management when needed.
• Complete work order requests.

Skills

Customer service

Front desk

Phone etiquette

Computer literacy

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a Concierge to be the first contact for residents, families, and visitors. You will provide front desk coverage and exceptional customer service, creating a welcoming community experience and coordinating resident services.

The role requires a high school diploma and 6–12 months of customer service or front desk experience, with proficiency in Word, Excel, and Outlook. Flexible shifts including weekends and holidays are expected.