Resident Engineer

Hewlett Packard Enterprise; Charlotte (NC); On-site; USD 105,500 - 243,000; Full time

Benefits offered by this job

Comprehensive benefits

Personal and professional development programs

Inclusive workplace culture

Job summary

Hewlett Packard Enterprise is seeking a Resident Engineer in Charlotte, NC, to provide technical support for Juniper Networks products at Charter Communications. The role involves collaborating with Charter's teams to ensure operational excellence and network availability.

The ideal candidate will have extensive experience in service provider networks, strong technical skills, and the ability to communicate effectively under pressure. Join HPE and contribute to advancing technology while enjoying comprehensive benefits.

Qualifications

• 5+ years of operational experience in large-scale service provider networks.
• Strong understanding of TCP/IP, MPLS, and routing protocols.
• Hands-on experience with Juniper products and platforms.

Responsibilities

• Provide post-sales operational support for Charter's network.
• Troubleshoot hardware and network issues across infrastructures.
• Produce reports on project progress and network health.

Skills

Customer-facing skills

Communication during escalations

Network automation solutions

Operational experience in service provider networks

Collaboration and consultative approach

Education

Expert-level Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, CCIE

Tools

Python

Juniper PyEZ

JUNOS CLI

Job description

This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Resident Engineer (RE) is a highly technical, customer‑facing role providing post‑sales, on‑site technical support for Juniper Networks products/solutions deployed within Charter Communications (Spectrum). This role partners closely with Charter’s Network Engineering, Architecture, and Operations teams to ensure high availability, scalability, and operational excellence across large‑scale service provider networks. The Resident Engineer develops deep technical expertise in the Juniper products deployed (and planned for deployment) within Charter’s network and delivers reactive and proactive operational support, design guidance, and best‑practice recommendations.

Role Responsibilities

• Provide day‑to‑day post‑sales operational support for production and pre‑production Charter network environments.
• Troubleshoot complex hardware, software, and network issues across large‑scale IP/MPLS infrastructures.
• Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions.
• Support Charter during critical incidents, outages, and escalation scenarios, communicating clearly with engineering, operations, and leadership teams.
• Conduct network information‑gathering workshops to understand Charter’s current network architecture, operational workflows, and future design requirements.
• Become deeply familiar with Charter’s organizational structure, engineering standards, and operational procedures.
• Provide guidance on network design evolution, capacity growth, and technology adoption aligned with Charter’s roadmap.
• Assist with major network upgrades, maintenance windows, migrations, and change events.
• Produce clear, concise written reports detailing project progress, network health assessments, identified issues, and remediation activities.
• Lead technology and operations workshops to review ongoing issues and JTAC case status and explain root causes, mitigations, and long‑term solutions.
• Train Charter engineering, implementation, and operations teams on configuration, monitoring and day‑to‑day operation of Juniper Networks platforms.
• Assess overall network health and stability across Juniper‑based environments.
• Develop and maintain fault isolation and diagnostic procedures.
• Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could result in network or service outages.
• Contribute to best‑practice policies and standards for Juniper product usage within Charter.
• Peer with other Resident Engineers to share lessons learned and reduce risk during network changes.
• Develop secondary expertise across additional Juniper product lines as required.
• Perform lab testing, certification, and integration of new hardware and major software releases prior to production deployment.
• Develop and maintain automation scripts to reduce operational toil, improve consistency and accuracy, and accelerate troubleshooting and provisioning.
• Write and support Python‑based automation tools for configuration validation, health checks.
• Assist Charter engineering and operations teams in adopting network automation tools.
• Contribute to documentation and internal tooling repositories supporting ongoing automation initiatives.

Required Background And Qualifications

• 5+ years of hands‑on design, deployment, and operational experience in large‑scale service provider or MSO networks.
• Experience in supporting major network transformations, upgrades, or expansions.
• Strong experience with JUNOS CLI.
• Large‑scale hands‑on experience with: MX, QFX, EX, ACX and PTX platforms.
• Strong understanding of service provider networking technologies, including:
• TCP/IP and MPLS fundamentals
• Routing protocols: OSPF, IS‑IS, BGP
• MPLS‑TE, RSVP, LDP
• IPv4 / IPv6
• BGP routing policy and peering
• VPN technologies: L3VPN, VPLS, MVPN
• Ethernet switching, 802.1Q
• QoS / Class of Service
• Hands‑on experience with Scripting – Python and Juniper PyEZ.
• Ability to design automation solutions that integrate with existing operational workflows.
• Excellent communication skills during high‑pressure outage or escalation scenarios.
• Ability to present complex technical topics to engineering, operations, and executive audiences.
• Strong customer‑facing skills with a collaborative, consultative approach.
• Ability to translate business and technical requirements into practical, scalable network solutions.
• Expert‑level Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have – whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job Level

TCP_04

Job

Engineering

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

– United States of America: Annual Salary USD 105,500 - 243,000 in North Carolina
The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.