Resident Engineer

Hewlett Packard Enterprise; Charlotte (NC); On-site; USD 120,000 - 165,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Resident Engineer to provide on-site technical support for Charter Communications deployments, partnering with Charter's Network Engineering, Architecture, and Operations teams to ensure high availability and scalable service delivery.

The role emphasizes deep Juniper expertise (MX, QFX, EX, ACX, PTX), hands-on troubleshooting, automation scripting in Python, and collaboration across engineering and field teams to drive improvements and successful network

Qualifications

• Five plus years of hands-on design, deployment, and operation in large networks.
• Experience supporting major network transformations, upgrades, or expansions.
• Strong experience with Junos CLI and Juniper platforms.

Responsibilities

• Provide day-to-day post-sales operational support for production Charter environments.
• Troubleshoot hardware, software, and network issues across large-scale infrastructures.
• Lead JTAC case management, root-cause analysis, and remediation actions.

Skills

JUNOS CLI

MPLS fundamentals

Python scripting

Network design

OSPF/IS-IS/BGP

TCP/IP

IPv6

L3VPN/VPLS

Automation tooling

Communication skills

Tools

MX platform

QFX platform

EX platform

ACX platform

PTX platform

Job description

Resident Engineer

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Resident Engineer (RE) is a highly technical, customer‑facing role providing post‑sales, on‑site technical support for Juniper Networks products/solutions deployed within Charter Communications (Spectrum). This role partners closely with Charter's Network Engineering, Architecture, and Operations teams to ensure high availability, scalability, and operational excellence across large‑scale service provider networks.

The Resident Engineer develops deep technical expertise in the Juniper products deployed (and planned for deployment) within Charter's network and delivers reactive and proactive operational support, design guidance, and best‑practice recommendations.

Role Responsibilities:

• Provide day‑to‑day post‑sales operational support for production and pre‑production Charter network environments.
• Troubleshoot complex hardware, software, and network issues across large‑scale IP/MPLS infrastructures.
• Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions.
• Support Charter during critical incidents, outages, and escalation scenarios, communicating clearly with engineering, operations, and leadership teams.
• Conduct network information‑gathering workshops to understand Charter's current network architecture, operational workflows, and future design requirements.
• Become deeply familiar with Charter's organizational structure, engineering standards, and operational procedures.
• Provide guidance on network design evolution, capacity growth, and technology adoption aligned with Charter's roadmap.
• Assist with major network upgrades, maintenance windows, migrations, and change events.
• Produce clear, concise written reports detailing project progress, network health assessments, identified issues, and remediation activities.
• Lead technology and operations workshops to review ongoing issues and JTAC case status and explain root causes, mitigations, and long‑term solutions.
• Train Charter engineering, implementation, and operations teams on configuration, monitoring and day‑to‑day operation of Juniper Networks platforms.
• Assess overall network health and stability across Juniper‑based environments.
• Develop and maintain fault isolation and diagnostic procedures.
• Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could result in network or service outages.
• Contribute to best‑practice policies and standards for Juniper product usage within Charter.
• Peer with other Resident Engineers to share lessons learned and reduce risk during network changes.
• Develop secondary expertise across additional Juniper product lines as required.
• Perform lab testing, certification, and integration of new hardware and major software releases prior to production deployment.
• Develop and maintain automation scripts to reduce operational toil, improve consistency and accuracy, and accelerate troubleshooting and provisioning.
• Write and support Python‑based automation tools for configuration validation, health checks.
• Assist Charter engineering and operations teams in adopting network automation tools.
• Contribute to documentation and internal tooling repositories supporting ongoing automation initiatives.

Required Background and Qualifications:

• 5+ years of hands‑on design, deployment, and operational experience in large‑scale service provider or MSO networks.
• Experience in supporting major network transformations, upgrades, or expansions.
• Strong experience with JUNOS CLI.
• Large‑scale hands‑on experience with: MX, QFX, EX, ACX and PTX platforms
• Strong understanding of service provider networking technologies, including: TCP/IP and MPLS fundamentals
• Routing protocols: OSPF, IS‑IS, BGP
• MPLS‑TE, RSVP, LDP
• IPv4 / IPv6
• BGP routing policy and peering
• VPN technologies: L3VPN, VPLS, MVPN
• Ethernet switching, 802.1Q
• QoS / Class of Service
• Hands‑on experience with Scripting - Python and Juniper PyEZ.
• Ability to design automation solutions that integrate with existing operational workflows.
• Excellent communication skills during high‑pressure outage or escalation scenarios.
• Ability