Resident Engineer

Tekgence Inc; EE. UU.; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Tekgence Inc. is seeking a Senior Network Engineer to provide hands-on operational support for a carrier-grade network. The role emphasizes MPLS, Juniper routing, and security, working closely with client engineering and operations teams to maintain stability and drive optimizations.

The candidate will mentor staff, participate in design validation, and contribute to incident analyses and upgrade planning. A proactive, customer-focused communicator is essential for this high-visibility position.

Formación

• 7+ years of network engineering in service provider, carrier, ISP, or large enterprise environments.
• 3+ years supporting Juniper routing platforms in production networks.
• Experience working in a 24x7 operational environment.
• Strong customer-facing communication and presentation skills.

Responsabilidades

• Provide day-to-day operational support for the client's production network.
• Troubleshoot complex routing, switching, and MPLS service issues.
• Act as a technical escalation resource for Network Operations and Engineering teams.
• Open, coordinate, and manage vendor support cases through resolution.
• Perform root-cause analysis and produce detailed incident reports.
• Support maintenance windows and planned network upgrades.
• Assist with design validation, implementation planning, and deployment of new services and infrastructure.
• Review network configurations and recommend improvements to scalability, resiliency, and operational efficiency.
• Develop and maintain implementation, migration, and rollback procedures.
• Participate in network audits and operational readiness reviews.

Conocimientos

Juniper routing platforms

MPLS backbone

EVPN design

Network troubleshooting

Herramientas

MX routers

ACX routers

Descripción del empleo

Will provide operational, engineering, and escalation support. The Resident Engineer will work closely with the client's Network Engineering and Operations teams to maintain network stability, support customer service delivery, drive network optimization initiatives, and assist with future technology migrations.

This is a highly visible technical role requiring strong routing, switching, and security expertise, with deep knowledge of MPLS service provider networks, and extensive hands‑on experience with Juniper routing, switching, and security platforms.

Primary Responsibilities

Network Operations & Support

• Provide day-to-day operational support for the client's production network.
• Troubleshoot complex routing, switching, and MPLS service issues.
• Act as a technical escalation resource for Network Operations and Engineering teams.
• Open, coordinate, and manage vendor support cases through resolution.
• Perform root‑cause analysis and produce detailed incident reports.
• Support maintenance windows and planned network upgrades.
• Assist with design validation, implementation planning, and deployment of new services and infrastructure.
• Review network configurations and recommend improvements to scalability, resiliency, and operational efficiency.
• Develop and maintain implementation, migration, and rollback procedures.
• Participate in network audits and operational readiness reviews.

MPLS & Service Delivery

• Support client's MPLS backbone and their customer‑facing services.
• Maintain and troubleshoot Layer 2/Layer 3 VPN services including: Assist with service turn‑ups, testing, validation, and troubleshooting.

Routing & Protocol Expertise

• Traffic engineering considerations
• Troubleshoot and optimize:
• Analyze routing convergence, stability, and service‑impacting events.

Documentation & Knowledge Transfer

• Develop and maintain:
• Mentor network operations personnel and assist with knowledge transfer activities.
• Conduct technical workshops and training sessions as needed.

Required Technical Experience

Hands‑on operational and engineering experience with:

• MX and ACX Routers

Networking Technologies

Strong experience with:

• Ethernet transport services
• Class of Service
• Network troubleshooting and packet analysis
• High‑availability network architectures

Desired Experience

• EVPN/MPLS design and implementation
• Network automation and scripting
• Service Provider operational environments
• Carrier Ethernet services

Professional Qualifications

• 7+ years of network engineering experience in a Service Provider, Carrier, ISP, or large‑scale enterprise environment.
• 3+ years supporting Juniper routing platforms in production networks.
• Demonstrated experience working within a 24x7 operational environment.
• Strong customer‑facing communication and presentation skills.
• Ability to lead troubleshooting efforts during major service‑impacting events.

Preferred Certifications

• Equivalent advanced routing certifications