Resident Engagement Lead - Activities & Volunteer Coordinator

Sunrise Senior Living Mgmt Inc; Edina (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plans

Employee assistance program

Paid time off

MyFlexPay

Tuition reimbursement

Job summary

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well-being for residents and families in our Edina communities.

You will supervise volunteers and staff, recruit and train volunteers, track engagement metrics, and collaborate with Sales and Resident Care on move-ins while ensuring safety and Sunrise quality standards.

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.
• Valid driver's license, if required.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement; ensure compliance with safety, regulatory, and Sunrise quality standards.

Skills

Leadership experience

Organizational skills

Communication skills

Event planning

Volunteer management tech

Multitasking

Tools

Volunteer management software

Job description

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well-being for residents and families in our Edina communities.

You will supervise volunteers and staff, recruit and train volunteers, track engagement metrics, and collaborate with Sales and Resident Care on move-ins while ensuring safety and Sunrise quality standards.