Resident Engagement & Volunteer Program Lead

Sunrise Senior Living Mgmt Inc; Naperville (IL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

Employee Assistance Program

PTO & holidays

Tuition reimbursement

Job summary

Sunrise Senior Living in Naperville, IL is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services, driving meaningful connections for residents and families. In this role you will supervise volunteers and staff, coordinate events across neighborhoods including memory care, and collaborate with Sales and Resident Care on move-ins and ongoing engagement.

The position emphasizes safety and compliance with Sunrise standards and offers a comprehensive

Qualifications

• 2+ years of leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Job description

Sunrise Senior Living in Naperville, IL is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services, driving meaningful connections for residents and families. In this role you will supervise volunteers and staff, coordinate events across neighborhoods including memory care, and collaborate with Sales and Resident Care on move-ins and ongoing engagement.

The position emphasizes safety and compliance with Sunrise standards and offers a comprehensive