Resident Employment Case Manager

Crucible Inc.; Milwaukee (WI); On-site; USD 48,000 - 62,000; Full time

Job summary

Crucible Inc. in Milwaukee, Wisconsin seeks a position to provide services to residents to help them gain self-sufficiency, including needs assessments, linking to services, and ongoing support.

You will conduct assessments, create self-sufficiency plans, guide residents toward goals, assist with job-search tasks, and connect them with community resources. The role emphasizes building partnerships with employers and service providers, maintaining case records, reporting outcomes, and ensuring

Qualifications

• Associate's degree in Human Services or related field is required.
• 2-4 years of related experience preferred or equivalent.
• Knowledge of case management principles and contract requirements.

Responsibilities

• Conducts interviews and assessments to determine individual needs, job interests, qualifications, and eligibility for services.
• Provides guidance and mentorship to individuals, including creating self-sufficiency plans and goals; providing feedback on progress; assisting with job search tasks; connecting to community resources.
• Builds partnerships with employers and service providers to link participants to supportive services (job training, financial education, job placement, childcare, transportation, homeownership).
• Establishes relationships with clients, caseworkers, partners and staff to promote the self-sufficiency program.
• Maintains client information in case management and other databases.
• Sets monthly goals and prepares reports on program outcomes.
• Monitors compliance with the Family Self Sufficiency Contract and recommends changes as needed.
• May guide eligible families regarding Section 8 (y) homeownership participation.
• Performs other duties of similar nature or level.

Skills

Assessing individual needs

Identifying appropriate services

Providing case management

Using computers

Maintaining client information

Monitoring contract compliance

Communication and interpersonal skills

Education

Associate's degree in Human Services or related field

2-4 years of related experience

Job description

CLASS SUMMARY:

This position is responsible for providing a variety of services to residents to assist them in gaining self-sufficiency. Responsibilities may include assessing needs; identifying available services; and providing ongoing support to clients.

TYPICAL CLASS ESSENTIAL DUTIES:

(These duties are a representative sample; position assignments may vary.)

Conducts interviews and/or assessments to determine individual needs, job interests, qualifications, and eligibility for services.

Provides guidance and mentorship to individuals, including: assisting them in creating individualized self-sufficiency plans and goals; providing continual feedback and guidance on progress towards goals ; assisting with job search tasks; and assisting residents in accessing community-based resources and services.

Build partnerships with employers and service providers in the community and work with local service providers to ensure that program participants are linked to the supportive services they need to achieve self-sufficiency, including but not limited to: job training; financial education; job placement; child care; transportation; homeownership; etc.

Establishes relationships with and communicates with clients, caseworkers, community partners and staff to promote the self-sufficiency program.

Maintains client information in case management and other databases.

Sets monthly goals and prepares reports on program outcomes.

Monitors individual's compliance with their Family Self Sufficiency (FSS) Contract of Participation and assists in recommending changes in goals and activities, terminations from the program, early escrow disbursements, or final disbursements from FSS escrow accounts.

May also provide guidance and assistance to eligible families regarding participation in the Section 8 (y) homeownership program.

Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE (positions in this class typically require):

Associate's degree in Human Services or related field; 2-4 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS (positions in this class typically require):

Wisconsin Driver's License

KNOWLEDGE (position requirements at entry):

• Department policies and procedures;
• Related programs and services;
• Computer and related software;
• Methods of preparing reports;
• Research methods;
• Case management principles and practices;
• Applicable contract requirements.

SKILLS (position requirements at entry):

Skill in:

• Assessing individual needs for services;
• Identifying appropriate services;
• Providing case management support;
• Using computers and related software;
• Maintaining client information;
• Monitoring compliance with contracts;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS:

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.