Resident District Manager

Compass Tech; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

retirement plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Bon Appetit Management Company is seeking a Resident District Manager to lead a premier multi-site corporate dining program in the San Francisco area. You will guide strategic direction, operational oversight, and team leadership to deliver exceptional hospitality and strong financial results.

The role requires proven leadership in foodservice operations, client relationship management, and a track record of managing budgets and P&L. A bachelor's degree in a related field is preferred.

Qualifications

• Bachelor's degree as specified in the qualifications.
• 5+ years of progressive leadership experience in corporate dining or large multi-unit operations.
• Proven ability to manage budgets, financial reporting, forecasting, and metrics.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Lead on-site for a premier multi-unit corporate dining account.
• Deliver hospitality experiences and drive financial performance.
• Cultivate client relationships and develop high-performing teams.
• Act as client-operations liaison to ensure service excellence and consistent execution.
• Manage dining, catering, retail, and workplace hospitality operations.

Skills

Leadership

Client relationships

Budgeting & P&L

Strategic planning

Team development

Operational excellence

Communication

Problem solving

Education

Bachelor's degree in Hospitality Management, Business Administration, Foodservice Management, or related field

Tools

Microsoft Office Suite

POS systems

Foodservice management systems

Job description

Position Title:Resident District Manager

Salary: 140,000-150,000

Other Forms of Compensation:

Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

As the Resident District Manager, you will serve as the senior on-site leader for a premier multi-unit corporate dining account, providing strategic direction, operational oversight, and leadership across all facets of the business. This highly visible role is responsible for delivering exceptional hospitality experiences, driving financial performance, cultivating client relationships, and developing high-performing teams.

The Resident District Manager serves as the primary liaison between the client and operational teams, ensuring service excellence, innovation, and consistent execution across dining venues, catering operations, retail offerings, and workplace hospitality programs. The successful candidate will combine strong business acumen with a passion for people, creating an environment where employees thrive, guests are delighted, and client expectations are consistently exceeded.

Responsibilities

Client Partnership & Strategic Leadership

• Serve as the primary point of contact for client stakeholders, fostering collaborative and trusted partnerships.
• Lead strategic planning efforts that align operational objectives with client goals and organizational priorities.
• Drive innovation and continuous improvement initiatives that enhance the overall dining and hospitality experience.
• Represent the organization as a brand ambassador at client meetings, community events, and key stakeholder engagements.
• Identify opportunities for business growth, service enhancements, and account retention while supporting contract renewals and rebid processes.

Operational Excellence

• Provide leadership and oversight for all dining, catering, retail, and hospitality operations within the account.
• Establish and maintain exceptional standards for food quality, service delivery, safety, and guest satisfaction.
• Develop and implement operational strategies that improve efficiency, productivity, and overall performance.
• Ensure compliance with all company, client, local, state, and federal regulations, including food safety and sanitation standards.
• Conduct operational audits and assessments to maintain consistency, accountability, and regulatory compliance.

Financial Management

• Maintain full accountability for account profitability, budgeting, forecasting, and financial performance.
• Analyze key operational and financial metrics to identify opportunities for growth, cost optimization, and enhanced efficiency.
• Manage labor, purchasing, inventory, and operating expenses to achieve business objectives while maintaining service excellence.
• Collaborate with regional leadership to develop and execute annual business plans and financial strategies.
• Ensure accuracy and integrity of all reporting, forecasting, and budget management processes.

Team Leadership & Talent Development

• Lead, mentor, and develop a diverse team of managers and frontline associates across multiple locations and service platforms.
• Foster a culture of engagement, accountability, inclusion, transparency, and continuous learning.
• Conduct performance evaluations, coaching conversations, succession planning, and professional development initiatives.
• Build strong leadership pipelines by identifying and developing future talent within the organization.
• Promote a positive workplace culture focused on collaboration, innovation, safety, and operational excellence.

Hospitality & Guest Experience

• Champion a hospitality-driven culture that prioritizes exceptional customer experiences.
• Partner with culinary, nutrition, marketing, and operational teams to enhance dining programs and service offerings.
• Utilize guest feedback and performance data to improve satisfaction, engagement, and overall service quality.
• Ensure all dining experiences reflect the client's culture, values, and workplace environment.

Qualifications

• Education and experience requirements consistent with applicable industry and operational standards.
• Demonstrated leadership experience managing large-scale foodservice, hospitality, or multi-unit service operations.
• Proven ability to build strong client relationships and lead high-performing teams.
• Experience managing budgets, financial reporting, forecasting, and operational performance metrics.
• Strong organizational, communication, and problem-solving skills with the ability to make sound business decisions in a fast-paced environment.
• Bachelor's degree in Hospitality Management, Business Administration, Foodservice Management, or a related field.
• Minimum of 5+ years of progressive leadership experience within corporate dining, hospitality, foodservice, or support services.
• Proven success managing complex operations while delivering exceptional client and guest experiences.
• Strong financial acumen with experience overseeing P&L performance, labor management, and cost controls.
• Excellent relationship-building skills with the ability to influence and engage stakeholders at all levels.
• Demonstrated success developing teams and creating inclusive, high-performance workplace cultures.
• Proficiency in Microsoft Office Suite, foodservice management systems, and point-of-sale platforms.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/