Resident Dining General Manager

Auxiliary Services at SUNY Oswego; Oswego Beach (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Auxiliary Services at SUNY Oswego is seeking a Resident Dining - General Manager to lead a dining unit with focus on exceptional service, food quality, and achieving financial goals. You will supervise professional and student staff, partner with the Registered Dietitian, and collaborate with campus departments to deliver a vibrant dining experience.

The role requires a Bachelor's or Associate's Degree with relevant experience; military food-service training is welcomed.

Qualifications

• Bachelor's Degree plus 1 year in the food or hospitality industry preferred; Associate's Degree plus 3 years experience acceptable.
• Military training in food service is considered and welcome.
• Positions held should show progressive responsibility and achievement.

Responsibilities

• Oversee the assigned operation, including customer service, food costs, building maintenance and staff.
• Maintain a visible presence, address comments and consult with Dining Services staff as needed.
• Develop and guide assistant managers, hourly, and student employees to meet unit objectives.
• Coordinate food requisition, production, usage, safety, sanitation, and cost controls.

Skills

Customer service

Staff development

Team leadership

Communication

Education

Bachelor's Degree

Associate's Degree

60 credit hours + 5 years experience

Tools

Microsoft Office

Google Docs

Excel

Job description

Description

Auxiliary Services, State University College at Oswego, Inc., is a 25-million dollar customer-service-focused corporation that provides dining operations, college store services, and administrative support to the SUNY Oswego community.

Our mission at Auxiliary Services is to create the best possible experience for the students, faculty, staff, visitors, and community members of SUNY Oswego. We are looking for the next great addition to our Resident Dining team!

Resident Dining - General Manager

Position Description

Reports to the Director of Resident Dining and is responsible for excellent customer service in their assigned dining unit. Works collaboratively both within the unit and with other dining units. Ultimately responsible for meeting established financial goals of the unit.

Position Expectations

Shows enthusiasm and creativity, and is excited about preparing, serving, and presenting excellent food. Shows a genuine concern for customer satisfaction and demonstrates a sense of belonging for customers and coworkers. Staff development of students, hourly, and management team members who mirror the positive customer-oriented behavior created by their manager.

Duties and Responsibilities

The manager is accountable for the assigned operation, including customer service, food costs, building maintenance, and management, hourly, and student team members. Our customers seek a visible and available presence to answer their comments and concerns and consult with other Dining Services staff, when necessary. Works closely with our Registered Dietitian to ensure support of students' unique dietary needs including food allergies.

Develop an engaged team that focuses on delivering a vibrant experience through the effective direction of assistant managers, and hourly and student employees to ensure the daily achievement of unit and divisional objectives.

Utilize organizational skills to coordinate and monitor food requisition, production, and usage using standardized tools to maintain menu integrity, and ensure food quality, cost controls, and optimum meal service while implementing safety and sanitation standards in compliance with the New York State Health Code, ServSafe, and OSHA. Fosters strong relations with Residential Life and Housing staff and other campus departments/offices.

Minimum Qualifications

Bachelor's Degree, plus one year of experience in the food or hospitality industry preferred; Associate's Degree plus three years of experience in the food or hospitality industry; or completion of a minimum of 60 credit hours of college study and five years of experience in the food or hospitality industry. Successful completion of military training in food service is considered and welcome. Positions held demonstrate progressive responsibility and achievement.

Addition Preferred Qualifications

Knowledge of Microsoft Office and Google Docs with demonstrated experience in Excel.