Resident/Crisis Response Advocate

YWCA York; York (York County); On-site; USD 18,000 - 26,000; Part time

Job summary

YWCA York is seeking a Part Time Resident/Crisis Response Advocate in York, PA to operate the Emergency Shelter facility when on duty. You will provide trauma-informed support, present options to residents, and help ensure safety during shifts.

Starting wage is $16.00 per hour. This role requires high school diploma and completion of advocate training within 90 days. Weekend and holiday shifts are included as needed.

Qualifications

• Trauma-informed approach to resident support.
• Strong decision‑making and teamwork with staff.
• Ability to supervise and cooperate with others.

Responsibilities

• Ensure building security and occupant wellbeing while on duty.
• Conduct intakes, answer hotline, and hospital accompaniments when needed.
• Provide referrals and oversee shelter residents; enforce shelter rules.
• Participate in house, staff and direct service meetings; assist with planning and supplies.
• Lift/move materials up to 25 pounds; keep spaces clean and organized.
• Maintain confidentiality of client materials and files.

Skills

Trauma‑informed care

Decision making

Teamwork

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resident/Crisis Response Advocate

Part Time York, PA, US

Summary:

Responsible for the operation of the YWCA York’s Emergency Shelter facility when on duty. The work involves providing support and presenting options to residents and clients in a trauma-informed manner. Must be dedicated to the mission of YWCA York.

Starting Salary: $16.00/per hour

Essential Duties and Responsibilities:

• When on duty: Responsible for the security of the building, contents of the building, and the well-being of building occupants. Must hold scheduled fire evacuation drill monthly and orient new residents to evacuation procedures.
• Conduct intakes, answer the hotline, and perform hospital accompaniments as needed.
• Provide support services, information, and referrals. Oversee shelter clients and enforce the rules and regulations of YWCA York Emergency Shelter. Case reviews are held at every shift change.
• Participate in house meetings, staff meetings, and direct service meetings.
• Work with the Director of Residential Services, Residential Coordinator/Case Manager, and/or Residential Coordinator on menu planning, food shopping when necessary, and keeping a running inventory of food and household supplies.
• Required to lift or move materials of average weight.
• Keep shelter and all bedrooms clean and ready for clients.
• Keep up with laundry and making bundles, care bags, and laundry bags.
• Keep the kitchen and bathroom stocked.
• Keep store rooms neat and clean, and donations put away.
• Maintain the confidentiality of the agency’s client materials and files.
• Other duties as required or assigned.

Education and Experience:

High School diploma or equivalency certificate.

Must complete PCAR/PCCD/PCADV advocate training within 90 days of employment.

Job Knowledge, Skills and Abilities:

Skill in the provision of services to victims of domestic violence in crisis; strong decision-making ability. Ability to supervise and work cooperatively with other staff members.

• Shows respect and sensitivity for cultural differences. - Treats people with respect; Works with integrity and ethically; upholds organizational values.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Observes safety and security procedures.
• Adapts to changes in the work environment.

Physical Requirements:

• Ability to lift, push, and/or pull up to 25 pounds.
• May require driving in inclement weather.
• Frequent sitting, standing, walking and typing.

Summary:

Responsible for the operation of the YWCA York’s Emergency Shelter facility when on duty. The work involves providing support and presenting options to residents and clients in a trauma-informed manner. Must be dedicated to the mission of YWCA York.

Starting Salary: $16.00/per hour

Essential Duties and Responsibilities:

• When on duty: Responsible for the security of the building, contents of the building, and the well-being of building occupants. Must hold scheduled fire evacuation drill monthly and orient new residents to evacuation procedures.
• Conduct intakes, answer the hotline, and perform hospital accompaniments as needed.
• Provide support services, information, and referrals. Oversee shelter clients and enforce the rules and regulations of YWCA York Emergency Shelter. Case reviews are held at every shift change.
• Participate in house meetings, staff meetings, and direct service meetings.
• Work with the Director of Residential Services, Residential Coordinator/Case Manager, and/or Residential Coordinator on menu planning, food shopping when necessary, and keeping a running inventory of food and household supplies.
• Required to lift or move materials of average weight.
• Keep shelter and all bedrooms clean and ready for clients.
• Keep up with laundry and making bundles, care bags, and laundry bags.
• Keep the kitchen and bathroom stocked.
• Keep store rooms neat and clean, and donations put away.
• Maintain the confidentiality of the agency’s client materials and files.
• Other duties as required or assigned.

Education and Experience:

High School diploma or equivalency certificate.

Must complete PCAR/PCCD/PCADV advocate training within 90 days of employment.

Job Knowledge, Skills and Abilities:

Skill in the provision of services to victims of domestic violence in crisis; strong decision-making ability. Ability to supervise and work cooperatively with other staff members.

Competencies:

• Shows respect and sensitivity for cultural differences. - Treats people with respect; Works with integrity and ethically; upholds organizational values.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Observes safety and security procedures.
• Adapts to changes in the work environment.

Physical Requirements:

• Ability to lift, push, and/or pull up to 25 pounds.
• May require driving in inclement weather.
• Frequent sitting, standing, walking and typing.

Weekend 7:00 AM – 7:00 PM and 7:00 PM to 7:00 AM every Saturday and Sunday (ending 7:00 AM Monday), with every third weekend off.

Must be able to work on Holidays.