Resident Coordinator-Raven

29th Street Capital; Aurora (CO); On-site; USD 42,000 - 55,000; Full time

Job summary

29th Street Property Management in Aurora, CO seeks a Resident Services Coordinator to plan and run resident events, communicate with residents, and connect them with social services. You will maintain records, collaborate with the property team on issues, and act as a liaison for maintenance requests and move-in activities.

The role involves managing community content and assisting leasing during move-ins, with a focus on delivering a welcoming resident experience.

Qualifications

• Customer-focused service mindset.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.
• Experience in resident services or community support is preferred.

Responsibilities

• Plan and execute community events and programs for residents.
• Communicate with residents to understand needs and gather feedback.
• Facilitate access to social services and community resources.
• Maintain records of resident interactions and program attendance.
• Collaborate with property management to address concerns promptly.
• Serve as point of contact for maintenance requests and service needs.
• Liaise between service team and residents for timely communication.
• Manage social media content aimed at residents.
• Support leasing team during move-in processes.

Skills

Customer service

Vendor relations

MS Office proficiency

Education

No degree required

Job description

From the West Coast to the East Coast and everywhere in between, 29th Street Property Management manages diverse multifamily properties. Ranging from high-end luxury assets to small-scale properties, 29th Street continues to grow. Our multi-billion-dollar collection of properties across the nation gives us an opportunity to continue to diversify our community portfolio, making us a multifamily industry leader. 29th Street

We offer a competitive benefits package of: 15 Paid Vacation Days, 6 Paid Sick Days, 11 Paid Holidays, Immediate Eligibility for Medical, Dental and Vision Insurance, Heath Savings Account, Short Term Disability, Basic Life Insurance, Pet Insurance, 401K and more! Come join our growing team! #HRP

Essential Job Functions

• Plan and execute community events and programs designed to meet the communal and individual interests of residents.
• Communicate effectively with residents to understand their needs and gather feedback on services and events.
• Facilitate access to social services and other community resources for residents, including financial, educational and medical assistance.
• Maintain meticulous records or resident interactions, program attendance and feedback to continually improve services.
• Collaborate with property management to ensure that resident concerns and maintenance issues are addressed promptly.
• Acts as point of contact for residents when communicating maintenance needs and/or service requests.
• Acts as liaison between service team and resident, providing pertinent communication to either party as necessary.
• Manages content for posts on social media outlets in which residents are the target audience.
• Contributes to providing a pleasant move in experience for residents by assisting leasing team members where needed (for example: welcome home gifts or accompanying resident when completing the move in checklist upon move in, etc.)

Qualifications

REQUIRED SKILLS / ABILITIES

• Ability to provide courteous and professional service to residents, property managers and supervisors.
• Ability to maintain courteous and professional relations with vendors and other service providers.
• Knowledge of Microsoft Office products (Excel, Word, Powerpoint, etc).
• Excellent written and verbal communication skills.

Education And Experience

• Educational degree not required.
• At least one year of experience preferred.

#HRP