Resident Coordinator New1331 Yards Place SE, Washington DC 20003

Urby; Washington (District of Columbia); Presencial; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k + company match

Discounted employee rent program

Free parking + pre-tax commuter benefit

Monthly spot bonuses

Employee referral incentive

Discounts at in-house cafes

Descripción de la vacante

Urby is seeking a friendly front desk/concierge-style team member in Washington, DC. The role involves greeting residents and prospects, managing lobby and café spaces, and assisting with leasing information and move-ins.

Responsibilities include handling packages, coordinating events and resident interactions, and maintaining security and communication with management. This position emphasizes guest services, teamwork, and reliability.

Formación

• Excellent interpersonal and communication skills.
• Ability to communicate in English clearly.
• Problem solving and quick thinking.
• Guest-service oriented with prior front desk experience.
• Ability to stand for long periods and lift up to 30 pounds.
• Ability to operate property management systems.

Responsabilidades

• Welcome residents and prospects with a cheerful, genuine greeting.
• Oversee lobby and café areas to uphold brand standards.
• Assist walk-in guests with leasing information and scheduling appointments.
• Coordinate move-in day, elevator setup, and resident orientation.
• Handle packages: sign for, scan, log, sort, and store shipments.
• Respond to resident concerns promptly and professionally to ensure satisfaction.

Conocimientos

Strong interpersonal

Clear English communication

Problem solving

Guest-service oriented

Team coordination

Lifting up to 30 pounds

Descripción del empleo

Hourly rate: $22-23/hr

Responsibilities

Hospitality

• Welcome residents and new prospects ‘home sweet home’ by greeting them in a cheerful and genuine way.
• Oversee the lobby + café areas to ensure brand standards are consistently being met
• Rearrange books/game pieces when they are moved
• Wipe down tables + remove garbage left over from guests a
• Adjust/fluff chairs, pillows, etc.
• Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary.

Resident Engagement

• Promote local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area.
• Resident events & programming
• Encourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you’re mentioned by name in online reviews!).
• Assist residents with troubleshooting work orders and submission of work orders and coordinator “permission to enter” with maintenance teams for access to units when necessary.
• Ensure emergency maintenance protocols are observed when applicable.
• Maintain safety and security of the building – always follow proper procedures for visitors, contractors, food deliveries, vendors, etc.
• Coordinate incoming residents on day of move-in
• Direct and set up elevator for movers
• Complete move-in inspections
• Assist with new resident orientation
• Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking.

Packages + Deliveries

• Assist delivery vendors to load and unload packages onto/from delivery vehicles.
• Sign for, scan, log, sort, and store incoming packages – organization is key!
• Notify residents for packages when they are ready for pickup
• Assist with garage parking management
• Reprogramming garage access cards
• Updating resident vehicle information
• Assist with garage and system audits

Communication

• Communication is key for resident satisfaction! Ensure that important information is relayed to the management office as well as the rest of the RC team.
• Always ensure privacy and confidentiality for all residents.
• Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction.
• Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift.
• Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift.
• Communicate feedback and ideas with the property management team to keep improving resident experience.

Attributes

• Strong interpersonal and communication skills
• Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone
• Ability to problem solve and think on your feet
• Guest-service oriented; prior work experience in guest services, front desk, or related professional area
• Adherence to uniform, grooming and personal hygiene standards and expectations
• Frequently standing up behind the desk and in lobby area
• Carrying or lifting items weighing up to 30 pounds
• Ability to operate various property management and operating systems

Employee Benefits

Time away

• Generous PTO policy + EOY rollover
• 10 paid company holidays
• Paid parental leave

More than just your salary

• 401k + company match
• Discounted employee rent program
• Free parking + pre-tax commuter benefits
• Monthly spot bonus programs
• Employee referral incentive
• Discounts at all in-house cafes

Health + Wellness

• Gym + pool access at any of our Urby locations
• 80% employer sponsored Cigna medical, dental, vision plans
• HSA + FSA with up to $2,500 company match
• Mental health support available through Ginger

Culture

• Social work environment with fast paced start-up energy
• Company outings including a beach party day!
• Complimentary snacks and monthly team lunches
• Casual but cool dress code

Growth + Development

• Networking events
• Cross-training programs
• Tuition reimbursement