Resident Concierge - Chorus

Align Real Estate Management LLC; San Francisco (CA); Presencial; USD 33.000 - 47.000; Jornada completa

Descripción de la vacante

Align Real Estate Management LLC in San Francisco, CA is seeking a Dedicated Concierge for our ultra-luxury residential property. You will be the first point of contact for residents and guests, delivering warm, responsive service and helping create a seamless living experience.

This on-site role requires 1 year of hospitality/front desk experience, excellent communication, strong organization, and the ability to multitask in a fast-paced environment.

Formación

• 1 year of experience in hospitality, residential, or front desk roles
• Excellent communication and interpersonal skills
• Tech-savvy with comfort using new software, email, and basic MS Office tools
• Organized, dependable, and able to multitask in a fast-paced environment
• Flexible availability - this position includes 3:00PM - 11:30PM shifts with weekends as a must and holidays as needed

Responsabilidades

• Serve as primary contact for resident and guest inquiries, delivering exceptional customer service and resolving issues
• Manage incoming calls and inquiries, ensuring prompt message delivery to appropriate teams
• Coordinate move-ins/outs, manage guest access logs, and oversee building key/access-control systems
• Handle all packages and mail, logging, secure storage, and notifying residents
• Conduct parking audits and report violations to management
• Maintain a professional lobby and common areas; coordinate maintenance requests with vendors
• Prepare and maintain daily activity and operational reports for property leadership

Conocimientos

Excellent communication

Tech savvy

Organized

Multitasking

Flexible hours

Herramientas

MS Office

Descripción del empleo

Dedicated concierge needed at a boutique, ultra-luxury residential property in San Francisco, CA.

At Align Real Estate Management our mission is to enhance the living experience for our residents while maximizing value for our investors. We are committed to excellence in property management through innovative solutions, exceptional customer service, and a deep respect for the communities we serve. Our dedicated team strives to create vibrant, sustainable environments where people can thrive, fostering lasting relationships and enhancing the quality of life in every neighborhood we touch.

Description

At Chorus, we're redefining the resident experience through exceptional service, professionalism, and hospitality. As a Resident Concierge, you'll be the first point of contact for residents and guests, playing a key role in creating a welcoming, responsive, and service-oriented environment. This position is perfect for someone who thrives in a people-focused setting and is looking for career growth in the property management or hospitality industry.

Key Responsibilities

• Resident and Guest Relations:Act as the primary point of contact for all resident and guest inquiries (non-financial), ensuring exceptional customer service and issue resolution.
• Administrative Support:Manage incoming calls and general inquiries, ensuring prompt and efficient message delivery to the appropriate departments or team members.
• Logistics & Access Control:Coordinate move-ins and move-outs, manage guest access logs, and oversee the key or access control systems for the building.
• Package Management:Efficiently handle all incoming packages, deliveries, and mail, including logging, secure storage, and resident notification.
• Building Operations & Maintenance:
  • Conduct regular parking audits and report any violations or issues to management.
  • Ensure the front of house, lobby, and common areas maintain a professional and welcoming appearance.
  • Document maintenance requests and coordinate with the maintenance team or vendors for timely resolution.
• Reporting:Complete and maintain accurate daily activity and operational reports for property leadership.

Qualifications

• 1 year of experience in hospitality, residential, or front desk roles
• Excellent communication and interpersonal skills
• Tech-savvy with comfort using new software, email, and basic MS Office tools
• Organized, dependable, and able to multitask in a fast-paced environment
• Flexible availability - this position includes 3:00PM - 11:30PM shifts with weekends as a must and holidays as needed

Why Join Us?

• Career Pathways:We invest in your development. Grow into leasing, operations, or property leadership roles with hands-on mentorship and formal training.
• Supportive Culture:Join a team that values initiative, positivity, and collaboration