Resident Care Operations Coordinator

Oak Park Oasis; Oak Park (IL); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Accident Insurance

Short Term Disability Insurance

Job summary

Oak Park Oasis in Oak Park, Illinois, seeks an experienced Assistant Administrator to join our leadership team and support daily facility operations, customer service, and quality of life for residents. This in-person role focuses on cross‑department coordination in a resident-centered long‑term care setting.

The successful candidate will have a Bachelor’s degree, long-term care experience, and strong communication, leadership, and problem‑solving skills.

Qualifications

• Bachelor's degree and pre-employment background check.
• Experience in long-term care facility and regulatory knowledge.
• Strong communication, leadership, and customer service skills.
• Ability to collaborate across departments and manage priorities.

Responsibilities

• Assist the Nursing Home Administrator with daily facility operations and coordination across nursing, social services, dietary, housekeeping, maintenance, admissions, and business office functions.
• Support compliance with applicable federal and Illinois regulations and facility policies; assist with survey readiness, documentation, and follow-through on corrective action plans.
• Assist with budgeting, expense monitoring, staffing and overtime review, and responsible use of facility resources while supporting resident care needs.
• Help translate facility goals into departmental action plans, monitor operational priorities, and support timely resolution of day-to-day issues.
• Advocate for residents' rights, dignity, preferences, and quality of life, keeping residents at the center of operational decisions.
• Represent Oak Park Oasis professionally with community partners, referral sources, public officials, and government agencies, as directed by the Nursing Home Administrator.
• Promote clear, timely communication among residents, families, staff, and department leaders; assist with concerns and follow up on service-related issues.
• Participate in Quality Assurance and Performance Improvement (QAPI) activities, helping identify trends, track action items, and support improvements in resident outcomes and satisfaction.
• Support department leaders with staff orientation, training coordination, teamwork, and accountability while fostering a respectful workplace.
• Demonstrate kindness, compassion, honesty, and integrity; protect confidential resident, employee, and facility information
• Help build a culture of responsive customer service and support admissions coordination, resident and family satisfaction initiatives, and emergency preparedness activities as assigned

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Education

Bachelor's Degree

Job description

Oak Park Oasis in Oak Park, Illinois, seeks an experienced Assistant Administrator to join our leadership team and support daily facility operations, customer service, and quality of life for residents. This in-person role focuses on cross‑department coordination in a resident-centered long‑term care setting.

The successful candidate will have a Bachelor’s degree, long-term care experience, and strong communication, leadership, and problem‑solving skills.