Resident Care Coordinator & On-Call Team Lead

SUMMERPLACE; Portland (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

Columbia Place Assisted Living & Memory Care is seeking an experienced Resident Care Coordinator to join our Health Services leadership team. This hands-on role leads a team of caregivers and Med Techs, ensuring residents receive high-quality care and that staffing levels meet regulatory requirements.

The RCC will supervise scheduling, onboarding, training, and coordination with nursing leadership on care plans, changes of condition, and resident needs, while maintaining compliance and

Qualifications

• Minimum of 1 year of experience as a caregiver/Personal Care Attendant OR at least 6 months of experience as a Medication Aide/Medication Technician.
• Assisted living experience strongly preferred.
• Previous scheduling, lead, supervisory, or care-coordination experience preferred.
• Strong organizational and communication skills.
• Ability to communicate effectively with residents, families, employees, and leadership.
• Ability to problem-solve and make sound decisions in a fast-paced environment.
• Must maintain required certifications, including medication and CPR certifications as applicable.
• Must be willing and able to provide direct resident care when needed.
• Must be available for scheduled weekends and holidays.
• Must be able to participate in the on-call rotation and respond to staffing needs outside regular business hours.

Responsibilities

• Manage and maintain the caregiver and Medication Technician schedule, including coordinating requested time off, vacations, call-outs, and staffing changes.
• Help ensure appropriate staffing levels are maintained based on resident needs and state requirements.
• Provide on-call support for Health Services staffing needs and employee questions. This position participates in an on-call rotation and requires availability outside normal business hours when staffing or resident-care needs arise.
• Provide leadership, direction, and day-to-day support to caregivers and Medication Technicians.
• Assist with interviewing, hiring, onboarding, training, and development of new Health Services employees.
• Work closely with nursing leadership on resident service plans, evaluations, changes of condition, appointments, and other resident-care needs.
• Communicate resident changes and concerns to nurses, providers, families, and other appropriate individuals.
• Assist with medication-room and medication-cart organization, supplies, and equipment.
• Respond to resident emergencies and assist with appropriate follow-up.
• Serve as a liaison between frontline Health Services employees and community leadership.
• Help maintain compliance with infection-control, safety, and resident-care procedures.
• Work as a Medication Technician and/or caregiver when needed to support the department, cover shifts, remain connected to resident-care needs, and provide hands-on coaching to staff.
• Assist with additional Health Services responsibilities as assigned.

Skills

Caregiving experience

Scheduling

Leadership

Communication

On-call work

Problem-solving

CPR certification

Direct resident care

Weekend/holiday availability

Job description

Columbia Place Assisted Living & Memory Care is seeking an experienced Resident Care Coordinator to join our Health Services leadership team. This hands-on role leads a team of caregivers and Med Techs, ensuring residents receive high-quality care and that staffing levels meet regulatory requirements.

The RCC will supervise scheduling, onboarding, training, and coordination with nursing leadership on care plans, changes of condition, and resident needs, while maintaining compliance and