Resident Care Coordinator

(Columbia Place Assisted Living and Memory Care) Summerplace Community Healthcare, LLC; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

The Resident Care Coordinator at Columbia Place Assisted Living & Memory Care joins our Health Services leadership team to oversee a hands-on role in coordinating caregivers and Med Techs, ensuring residents receive consistent, high-quality care, and that the Health Services department is appropriately staffed.

You will manage schedules, participate in hiring and onboarding, work with nursing leadership on care plans, and support after-hours staffing needs.

Qualifications

• Minimum of 1 year of experience as a caregiver/Personal Care Attendant OR at least 6 months of experience as a Medication Aide/Medication Technician.
• Assisted living experience strongly preferred.
• Previous scheduling, lead, supervisory, or care-coordination experience preferred.
• Strong organizational and communication skills.
• Ability to communicate effectively with residents, families, employees, and leadership.
• Ability to problem-solve and make sound decisions in a fast-paced environment.
• Must maintain required certifications, including medication and CPR certifications as applicable.
• Must be willing and able to provide direct resident care when needed.
• Must be available for scheduled weekends and holidays.
• Must be able to participate in the on-call rotation and respond to staffing needs outside regular business hours.

Responsibilities

• Manage and maintain caregiver and Medication Technician schedule, including time off, vacations, call-outs, and staffing changes.
• Ensure appropriate staffing levels based on resident needs and state requirements.
• Provide on-call support for Health Services staffing needs and employee questions.
• Participate in an on-call rotation and support after-hours needs.
• Provide leadership and day-to-day support to caregivers and Med Techs.
• Assist with interviewing, hiring, onboarding, training, and development of Health Services staff.
• Collaborate with nursing leadership on resident care plans and care changes.

Skills

Caregiving experience

Scheduling

Leadership

Communication

Organizational skills

Decision making

Job description

Resident Care Coordinator – Assisted Living Columbia Place Assisted Living & Memory Care

Resident Care Coordinator (RCC) to join our Health Services leadership team. This is a hands‑on leadership position for someone who enjoys working with residents while also supporting and coordinating a team of caregivers and Med Techs. The Resident Care Coordinator works closely with our nursing and community leadership to help ensure residents receive consistent, high-quality care and that our Health Services department is appropriately staffed and supported. A major responsibility of this position is managing the day‑to‑day Health Services schedule for our caregivers and Medication Technicians. We are looking for someone who is organized, responsive, comfortable solving staffing challenges, and willing to step in when the team needs support.

What You'll Do

• Manage and maintain the caregiver and Medication Technician schedule, including coordinating requested time off, vacations, call‑outs, and staffing changes.
• Help ensure appropriate staffing levels are maintained based on resident needs and state requirements.
• Provide on‑call support for Health Services staffing needs and employee questions.
• This position participates in an on‑call rotation and requires availability outside normal business hours when staffing or resident‑care needs arise.
• Provide leadership, direction, and day‑to‑day support to caregivers and Medication Technicians.
• Assist with interviewing, hiring, onboarding, training, and development of new Health Services employees.
• Work closely with nursing leadership on resident service plans, evaluations, changes of condition, appointments, and other resident‑care needs.
• Communicate resident changes and concerns to nurses, providers, families, and other appropriate individuals.
• Assist with medication‑room and medication‑cart organization, supplies, and equipment.
• Respond to resident emergencies and assist with appropriate follow‑up.
• Serve as a liaison between frontline Health Services employees and community leadership.
• Help maintain compliance with infection‑control, safety, and resident‑care procedures.
• Work as a Medication Technician and/or caregiver when needed to support the department, cover shifts, remain connected to resident‑care needs, and provide hands‑on coaching to staff.
• Assist with additional Health Services responsibilities as assigned.

What We're Looking For

We are looking for someone who is dependable, organized, calm under pressure, and comfortable leading others. This position requires someone who can balance administrative responsibilities with the realities of operating a 24/7 resident‑care department. The ideal candidate is someone who doesn't simply identify a staffing or resident‑care problem—they take ownership of it and help find a solution.

Qualifications

• Minimum of 1 year of experience as a caregiver/Personal Care Attendant OR at least 6 months of experience as a Medication Aide/Medication Technician.
• Assisted living experience strongly preferred.
• Previous scheduling, lead, supervisory, or care‑coordination experience preferred.
• Strong organizational and communication skills.
• Ability to communicate effectively with residents, families, employees, and leadership.
• Ability to problem‑solve and make sound decisions in a fast‑paced environment.
• Must maintain required certifications, including medication and CPR certifications as applicable.
• Must be willing and able to provide direct resident care when needed.
• Must be available for scheduled weekends and holidays.
• Must be able to participate in the on‑call rotation and respond to staffing needs outside regular business hours.

Why This Role Matters

The Resident Care Coordinator is an important part of keeping our Health Services department running successfully. You'll help make sure our caregivers and Med Techs have the leadership and support they need, our schedule remains appropriately staffed, and our residents receive dependable care. If you have senior living experience, enjoy supporting and developing caregivers, and are ready to take the next step into a Health Services leadership position, we’d love to hear from you.

The qualifications above are based closely on your existing description, which requires at least one year as a PCA or six months as a Medication Aide, prefers assisted‑living experience, and specifically requires the ability to work on‑call, weekends, and holidays.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

About PACS

PACS is revolutionizing the delivery and leadership of post‑acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission‑driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country.

We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.