Resident Care Coordinator

Ciela; Los Angeles (CA); On-site; USD 37,000 - 42,000; Full time

Job summary

Ciela Senior Living seeks a dedicated Resident Care Coordinator to supervise care teams, coordinate daily schedules, and ensure high-quality resident support. The role requires CNA credentials or the ability to obtain, strong English communication, and excellent interpersonal skills.

You will maintain resident records, assist nursing staff, and collaborate with families and physicians. This full-time on-site position offers growth in a supportive senior-care environment.

Qualifications

• CNA license or ability to obtain as required by State regulatory agency
• Must enjoy working with seniors
• Proficiency in basic computer skills: Word, Excel, Outlook
• Must have strong customer service orientation and desire to exceed expectations
• Ability to communicate effectively with residents, families and team members
• Strong interpersonal and written/verbal communication skills
• Must read/write/speak English to interact with residents and staff
• Ability to maintain confidentiality and exercise good judgment
• Must be able to perform duties with/without reasonable accommodation
• Subject to pre-employment screening including background check, drug test and health requirements

Responsibilities

• Supervise care team and assist in hiring, training, evaluation and discipline
• Develop daily schedules and ensure adequate staffing
• Coordinate care team orientations and trainings
• Maintain resident records and prepare maintenance work orders
• Foster positive relationships with residents and team members
• Attend management meetings and stay updated on regulations related to resident care

Skills

CNA license

Customer service

Communication skills

Attention to detail

Time management

Word/Excel/Outlook

Education

CNA license

Tools

Word

Excel

Outlook

Job description

About Ciela Senior Living:

Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles' top health professionals.

Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles' top health professionals.

Resident Care Coordinator Job Description

Purpose:

To manage care giving staff; assist in coordinating the daily administrative and care giving functions of the Community under the direction of the Executive Director; assist the nursing staff with communication with residents, families, physicians and other outside healthcare providers; organization of supplies and materials; assist with the maintenance of resident records; and also supervise the personal care of residents and assist in monitoring the wellbeing and the environment of the residents.

Minimum Eligibility Requirements:

• CNA, or previous experience working with the elderly in a residential or long-term care setting preferred
• Current CNA license, other license, or ability to obtain as required by State regulatory agency
• Must enjoy working with seniors
• Proficiency in basic computer skills, including Word, Excel, and Outlook
• Must have a strong commitment to customer service and desire to exceed customer expectations
• Ability to establish effective relationships with residents, family members and team members
• Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, visitors, vendors, physicians and their office staff, and other team members
• Ability to represent the community in a positive and professional manner
• Possess strong interpersonal and communication skills, both written and verbal
• Consistently exercises good judgment in making decisions and recommendations
• Must be highly motivated, with strong organizational skills, attention to detail and accuracy
• Possess excellent time management skills with ability to work independently as well as collectively on assigned tasks
• Ability to handle multiple responsibilities effectively completing projects with minimal supervision and meeting deadlines with frequent interruptions in a fast-paced environment
• Ability to re-prioritize daily tasks in order to accommodate fluctuating needs of the community
• Ability to maintain confidential information, including but not limited to resident health, community, and team member information
• Must meet all health-related requirements pertaining to state licensure
• Must maintain current CPR/First Aid credentials
• Must maintain current Food Handlers credentials
• Must maintain annual Continuing Education Credits
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
• Subject to pre-employment screening including criminal background check, drug test and physical (some states TB)

Essential Functions:

Management

• Provide supervision for care team, including hiring, training, evaluation, and discipline
• Develop and post schedule and ensure adequate staffing on a daily basis. Communicate with care team about meetings, in services, etc
• Available for after-hours staffing concerns- Community will attempt to solve all staffing issues prior to calling RCC
• Coordinate care team orientations and trainings with the Business Office Manager/HR Manager
• Teaches in service topics and orientation classes as directed by the Executive Director
• Serves as member of the management team and assists Executive Director with other management duties as needed
• Assist with team performance concerns and/or guidance through mentoring
• Complete care team performance evaluations
• Exercise independent judgment and discretion in the performance of job duties
• Responsible for maintaining resident records
• Prepare work orders for maintenance department
• Establish and maintain positive and professional working relationships with residents, and all team members
• Attend management meetings
• Maintains knowledge of current OSHA and state regulations, and routinely monitors Community compliance with the regulations related to resident care and nursing functions

Resident Care

• Reviews and understands all resident individual service plans
• Directs resident care and activities as needed
• Observes residents for changes in physical, emotional, mental, and social condition, unusual symptoms, accidents, injuries, or unusual occurrences, and reports promptly to a licensed nurse or Resident Coordinator
• Completes all forms such as incident reports, and written and computerized documentation, as necessary for communication of resident information with other shifts, Resident Coordinators, and with the licensed nurses
• Ensures that changes in resident condition are monitored, documented, effective interventions are implemented, and reported appropriately to nurse's physician and/ or family members
• Provides support and assistance to medication management systems and ensures that medications are dispensed in a safe and effective mariner
• Ensures that weights and vitals are done monthly on all residents and records are maintained in resident chart/profile
• Acts as a role model to other team members in demonstration of courtesy, gentleness, effective approach, communication and behavior management strategies, and engaging residents in meaningful activity and interaction
• Ensures that all resident care is provided in a safe and effective manner, while consistently maintaining resident dignity, choice, and respect
• Assist in ensuring that resident service plans accurately reflect resident care needs and updated as needed
• Assists in leading family care conferences
• Serves as a liaison between resident, family, and physician regarding resident health
• Coordinates and schedules resident transportation with family members, community vehicles, or outside transportation companies

Housekeeping

• Manages care team for completion of housekeeping during shift

Other

• Attends all required team member meetings and in-service training sessions
• Answers phones as needed in a prompt and courteous manner
• Upholds Residents' Rights as defined by state regulations and by Company policy, at all times
• Supports and upholds all other Company policies, and the service philosophy
• Reliable and predictable attendance
• Other duties as assigned

Working Conditions:

• Must be able to work full-time, including occasional evenings and some weekend and holiday rotations

Benefits Page

https://www.livingcarelifestyles.com/benefits

Starting Hourly Wage: $27 - $30.33 per hour