Resident Care Coordinator

Eden Senior Care, LLC; Beaver Dam (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Vista Senior Living Management is seeking a Resident Care Coordinator to support RCAC and possibly CBRF/Memory Care teams. You will maintain resident medical records, assist with ISPs, and coordinate care with nurses, physicians, residents, and families, ensuring compliance with state regulations and company policies.

The role requires strong organization, communication skills, and experience in resident care coordination; CBRF caregiver experience is also considered.

Qualifications

• Experience in resident care coordination is preferred.
• CNA experience is an advantage.
• Familiarity with PointClickCare or other electronic health record systems is preferred.
• Knowledge of resident care documentation, ISPs, and medication records is beneficial.

Responsibilities

• Support RCAC and potentially CBRF/Memory Care communities as needed.
• Maintain accurate resident medical records and ISPs.
• Coordinate resident care services with nursing staff, physicians, families, and care managers.
• Review MARs, medication orders, and supplies; ensure timely updates in PCC.
• Monitor assessment schedules and ensure records are up to date.
• Coordinate resident appointments and transportation.

Skills

Resident care coordination

Communication

Organizational skills

CNA experience

PointClickCare

Electronic health records

Documentation knowledge

Tools

PointClickCare

Job description

Vista Senior Living Management is a dedicated branch tailored specifically for senior communities. Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, assuring a consistent and exceptional experience. Our unwavering mission is to provide an outstanding care experience rooted in genuine compassion and humble dedication to our senior’s well-being.

Charleston House Assisted Living is a proud member of the Vista Senior Living Management network, where compassionate care meets exceptional living. With 16 communities spanning across multiple states, Vista Senior Living specializes in Assisted Living and Memory Care services. Our dedicated team ensures a nurturing environment where seniors thrive and find joy in every moment.

Position: Resident Care Coordinator

Shift: Monday - Friday

The Resident Care Coordinator is responsible for maintaining accurate and up-to-date resident medical records, supporting the smooth operation of the unit, and coordinating resident care services. This position will primarily support the RCAC community, with the understanding that assistance in the CBRF/Memory Care building may also be needed, including providing coverage for other RCCs during vacations or other absences.

The ideal candidate will have strong organizational and communication skills, experience in resident care, and the ability to work collaboratively with nursing staff, caregivers, physicians, residents, and families. Previous experience as a Resident Care Coordinator is preferred; candidates with CBRF caregiver experience will also be considered.

Essential Functions

• Primarily support the RCAC community, with the understanding that assistance in the CBRF/Memory Care building may be required as needed, including providing coverage for other Resident Care Coordinators during vacations or other absences.
• Maintain a positive and professional demeanor toward residents, visitors, families, and coworkers.
• Collaborate with nursing staff, physicians, families, and care managers to coordinate resident care and communicate concerns, incidents, and changes in condition.
• Assist with resident assessments and the development and updating of Individual Service Plans (ISPs) in coordination with the Director of Wellness (DOW).
• Monitor assessment schedules in PointClickCare (PCC) and ensure resident records remain accurate and up to date.
• Review care plans with residents, families, and care managers as needed.
• Maintain resident medical records in accordance with state regulations and company policies.
• Complete incident reports and document changes in residents’ conditions.
• Review Medication Administration Records (MAR), process medication and supply requisitions, and follow up on outstanding medications and diabetic supplies.
• Enter orders into MAR/PCC and coordinate physician order reviews.
• Assist with resident and employee testing as needed, including COVID-19 testing.
• Conduct regular chart reviews and medication cart audits to identify discrepancies and ensure compliance.
• Provide supervision and support to caregivers, collaborating with the DOW on training and corrective counseling as needed.
• Ensure staff have access to necessary resident documentation, including ISPs, face sheets, emergency room packets, and appointment folders.
• Monitor call light response times and report concerns to the DOW.
• Coordinate resident appointments and transportation arrangements.
• Attend required training, in-services, and staff meetings.
• Maintain resident confidentiality, follow safety procedures, and adhere to Eden Senior Care policies and standards.
• Perform other duties as assigned.

Experience and Qualifications

• Previous experience as a Resident Care Coordinator is preferred.
• Candidates with prior CBRF caregiver experience will also be considered.
• Required: Current CBRF certifications.
• CNA experience is an advantage.
• Familiarity with PointClickCare or other electronic health record systems is preferred.
• Knowledge of resident care documentation, service plans, and medication records is beneficial.
• Strong communication, organizational, and time management skills.
• Ability to work collaboratively with residents, families, caregivers, and healthcare professionals.
• Ability to assist residents with mobility needs when required.
• Flexibility to support both the RCAC and CBRF/Memory Care communities as needed.

Job Type

Full-time

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance