Resident Assistant

ArtHaus Partners; Oakland (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Housing credit as compensation

Flexible hours based on responsibilities

Job summary

A residential management firm is looking for a Resident Assistant in Oakland, CA. The ideal candidate will support daily operations, resident services, leasing activities, and event management. Responsibilities include addressing resident concerns, assisting with move-ins/outs, coordinating vendor access, and maintaining cleanliness around the property. A strong customer service background in affordable housing is required, along with reliability and clear communication skills. Compensation is a housing credit, typically 15-20 hours per week based on responsibilities.

Qualifications

• Experience in affordable housing is essential.
• Strong ability to communicate and serve residents is crucial.
• Reliable and punctual work ethic is necessary.
• Must be comfortable working independently and with various stakeholders.
• Basic computer skills for ticketing and effective communication.
• Ability to follow written procedures and maintain logs.
• Willingness to perform light physical tasks on-site.

Responsibilities

• Support daily building operations and resident services.
• Assist with leasing activities and event planning.
• Walk common areas and monitor vendor access.
• Maintain cleanliness in common areas and grounds.
• Log daily activities and comply with Fair Housing policies.

Skills

Affordable housing experience

Strong customer service skills

Clear communication

Reliable and punctual

Comfortable working independently

Basic computer skills

Written procedures

Light physical activity

Job description

About ArtHaus Properties

The expanded ArtHaus Properties operating company is a wholly owned subsidiary of Arthaus Partners, purpose‑built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near‑term growth ahead. It’s an exciting moment to lead, build, and leave your mark.

About The Role

The Resident Assistant supports daily building operations, resident services, leasing activities, resident events, vendor access, and light groundskeeping. This role provides onsite coverage, resident communication, and general support for the onsite team, including weekend and evening coverage.

Resident Support

• Greet residents and assist with basic questions or concerns.
• Help with move‑ins and move‑outs, including access, elevator holds, and unit walkthroughs.
• Deliver notices, post signage, and support communication efforts.
• Support package room organization if the building has one.

Leasing Support

• Greet prospects and provide light tour support when the leasing team is unavailable.
• Explain basic building features, amenities, and community expectations.
• Track walk‑ins, provide brochures or QR info sheets, and direct prospects to the leasing team for next steps.
• Assist with model upkeep and keep tour paths presentable.

Resident Events

• Help plan, set up, and break down resident events.
• Distribute event flyers and communicate event details to residents.
• Support staff and vendors during events.
• Capture attendance lists and share feedback with the manager.

Building Operations

• Walk common areas and report issues to the manager.
• Remove trash in hallways and wipe down high‑touch areas.
• Keep lobby and amenity spaces tidy.
• Perform building checks during assigned shifts, including weekends.
• Monitor access doors, gates, and cameras when applicable.

Vendor and Maintenance Coordination

• Provide vendors access to units and common areas as scheduled.
• Confirm vendor arrival times and report delays or issues.
• Submit maintenance tickets for items observed during building walks.
• Support the maintenance team with simple tasks like replacing light bulbs and confirming completion of minor work.

Light Groundskeeping

• Pick up trash around the exterior of the property.
• Keep entryways, walkways, and courtyards tidy.
• Report landscaping issues to the maintenance team.
• Support small outdoor tasks when needed, such as sweeping or removing debris and cleaning the common areas.

Compliance and Documentation

• Log daily activity and building checks.
• Track incident reports and elevate issues to the manager.
• Follow Fair Housing, company policies, and procedures.

Skills & Qualifications

• Affordable housing experience
• Strong customer service skills and clear communication
• Reliable, punctual, and comfortable working independently
• Able to interact well with residents, prospects, and vendors
• Basic computer skills for ticketing and communication
• Ability to follow written procedures and maintain detailed logs
• Light physical activity, including walking the property and lifting small items

Compensation And Benefits

Housing credit provided in lieu of hourly pay. The credit value aligns with assigned responsibilities and estimated weekly hours (typically 15–20 per week or more, variable by property and the rental value of the unit).