Residency Program Administrator

DAP Health; California (MO); Hybrid; USD 62,000 - 70,000; Full time

Job summary

DAP Health is seeking a Residency Program Administrator to manage affiliate residency programs and support medical training across our remote operations. This role reports to the Chief Medical Officer and Provider Services Manager, acting as the frontline liaison for affiliate residencies and the DAP Health clinic site.

You will ensure daily administrative management, coordinate schedules, support program directors, and help align activities with accreditation standards while working remotely

Qualifications

• Bachelor’s degree preferred or 2+ years admin experience in healthcare/education.
• Excellent oral and written communication skills.
• Ability to work remotely and manage schedules effectively.

Responsibilities

• Serve as the first point of contact for affiliate residency programs and medical training.
• Ensure compliance with federal, state, and local regulations.
• Apply ACGME and other accrediting standards to support compliance.
• Provide admin support to program leadership and teaching faculty.
• Coordinate resident schedules with clinic management to maintain productivity and coverage.
• Track preceptor shifts and ensure compensation per agreements.
• Assist with provider data reporting in Power BI.
• Coordinate resident orientation and onboarding processes.
• Maintain accurate resident files and assist with related policies.

Skills

Excellent oral and written comms

Interpersonal skills

Verbal and written ability

Organizational skills

Computer literacy

Independent decision making

Education

Bachelor’s degree preferred or 2+ years admin experience

Tools

Power BI

Job description

Job Details

Job Location: Fully Remote - Fully Remote, CA 92262 Position Type: Full Time Salary Range: $62,492.00 - $70,304.00 Salary/year Job Category: Health Care

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

With oversite and direction from the Chief Medical Officer and the Provider Services Manager, the Residency Program Administrator will manage the affiliate physician residency programs and support other medical training and educational activities. They will function as the first-contact liaison for the affiliate residency program and the DAP Health clinic site. They are responsible for the daily departmental and operational management of affiliate residency programs and medical training.

Supervisory Responsibilities

None

Essential Duties/Responsibilities

• Function as the first point of contact of all affiliate physician residencies and medical training programs
• Assist the DAP Health Clinic Manager in ensuring compliance with federal, state and local regulations
• Apply ACGME, other national accrediting agencies, and DAP policies to support compliance
• Provide support to the program administrative leadership team and teaching faculty
• Assist Program Directors to ensure resident quality improvement projects are completed
• Work closely with clinic management to integrate resident schedules and ensure productivity, coverage and effective functioning
• Identify where there are staffing gaps and be comfortable in reaching out to secure provider coverage.
• Opening and/or blocking of medical provider schedules as necessary
• Ensure proper communication between the academic affairs office and operations
• Work with Department Directors to identify preceptors for electives.
• coordinate with People Operations to ensure that proper contract addendums are signed
• Communicate elective schedule to residents, clinicians, clinical leadership and residency program staff.
• Track preceptor shifts and work with Medical Staff Office Coordinators to ensure that preceptors are paid according to their agreement.
• Assist with monitoring of provider data and reports in Power BI
• Coordinate resident orientation to include but not limited to physical layout of the clinic, DAP Health policies and procedures, safety/security plans, EHR training and other items as needed
• Provide administrative support to residents as well as act as a liaison between residents and sponsoring institution administration when necessary
• Manage the assignment of DAP Health patients to residents
• Manage the evaluations of residents by attending physicians and maintain complete and accurate files
• Collaborate with the People and Operations Department to ensure Resident files are compliant prior to beginning the program
• Complete and process invoices to ensure appropriate reimbursement from affiliating institutions
• Meet regularly with the Provider Services Manager concerning office management issues and activities and the status of projects
• Participating in institutional, departmental, community, or national meetings as ongoing professional development and remain informed about current academic trends
• Assist with Medical Staff Office affairs
• Able to cross train and maintain skills to provider coverage to Medical Staff Office Coordinators.
• Assist with any other tasks as assigned

QualificationsRequired Skills/Abilities

• Excellent oral and written communication skills
• Effective interpersonal skills
• Ability to communicate effectively verbally and in writing
• Excellent organizing skills
• Proficiency in computer use and the internet
• Ability to make decision independent

Education and Experience

Bachelor’s degree preferred in business administration, organizational development, education or related field or at least 2 years of administrative experience, preferably in a healthcare and/or education setting

Working Conditions/Physical Requirements

• This position is fully remote
• This job operates in a home office setting and requires frequent times of sitting, standing, repetitive motion and talking
• Available for all shifts and, when required, able to work evenings and weekends
• Ability to lift up to 40 pounds