Residential Aide

Housing Works; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days per year

Education benefit

Job summary

Housing Works is seeking a Residential Aide in Brooklyn, NY. The role supports residents' safety and well-being, participates in crisis interventions, wellness checks, and facility inspections. Shifts run 8:00am-4:00pm, 4:00pm-12:00am, and 12:00am-8:00am, with a 24/7 onsite presence.

Responsibilities include maintaining records, ensuring Code of Conduct adherence, de-escalation when needed, and collaborating with clinical staff. The job offers healthcare plans, PTO, and educational benefits.

Qualifications

• Bi-lingual in Spanish is preferred.
• Excellent written and oral communication skills.
• Dependability and reliability for scheduled shifts.
• Ability to prioritize and multi-task in a high pace environment.

Responsibilities

• Ensure safety and well-being of residents and facility.
• Conduct wellness checks and facility walk-throughs.
• Maintain program records and incident reports.
• Provide crisis intervention and respond to emergencies as needed.
• Distribute meals and perform light custodial tasks.

Skills

Bilingual Spanish

Communication skills

Multitasking

Reliability

Team collaboration

Physical stamina

Education

High School Diploma or GED preferred

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Residential Aide

• Posted on November 9, 2026

Locations

Showing 1 location

Brooklyn, NY 11221, USA

• Pay or shift range: $18 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Property Management
• Full-Time
• Requisition #: RESID001586

Description

Compensation Range: $18/hr

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Residential Aid ensures the wellbeing and safety of the program’s participants, staff and physical environment. Overall responsibilities include engaging in crisis intervention as needed, conducting wellness checks, engaging in facility walk throughs and perimeter checks, room inspections, minor custodial maintenance activities and maintaining program records and reporting functions.

The program maintains 24/7, 365 days per year of onsite residential aid services and operates in three shifts: 8:00am-4:00pm, 4:00pm-12:00am and 12:00am-8:00am.

Responsibilities:

Primary:

• The RA makes sure that the program’s Code of Conduct is enforced and adhered to by program clients.

Secondary:

• Build rapport with program clients and engage with them professionally and respectfully. When necessary, de-escalate tense, even hostile, client situations

Other functions that may be required with this position include:

• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Provide screenings for all visitors, staff, and clients who enter subject to Housing Works’ requirements.
• Write and submit Shift Reports at the end of every shift in accordance with the department’s requirements.
• Write and submit Incident Reports in accordance with Housing Works’s policy and procedures and, when necessary, testify in court about the contents of said reports after being prepped by Housing Works’s attorneys.
• Distribute meals to program clients when needed and help unpack and properly store meals that are delivered to the site as per the site’s requirements.
• Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.
• During inclement weather, remove snow and ice from the building’s property in accordance with NYC requirements using shovels, salt, and, if applicable, a snow blower.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Requirements:

• High School Diploma or GED is not required but preferred.
• At least one year of work experience

The following are qualifications and requirements of the position:

• Experience or ability to work with individuals who are unhoused or diagnosed with chronic medical conditions, substance use disorders or mental health diagnoses.
• Experience working with individuals with previous involvement in the criminal legal system.
• Experience working in a congregate or residential treatment housing setting.
• Previous experience in a security or operations-related role preferred.

The following additional competencies are viewed as important to success in this position:

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, specifically Outlook, Excel and Word.
• Dependability and reliability to arrive and depart timely for scheduled shifts.
• Ability to work independently and collaboratively with the team.
• Ability to prioritize and multi-task.
• Ability to work in a high pace environment.
• Ability to lift 50 lbs with proper assistance and tools.
• The Residential Aid position requires there be a minimum of two staff members per shift 100% of the time.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.