Residence Worker / Residential Aide

careers-samaritanvillage; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

25 days paid time off

Employer matching retirement plan

Tuition reimbursement

Job summary

Samaritan Daytop Village is seeking a Residential Aide in Woodside, Queens. The role involves assisting with client intake, safety monitoring, policy enforcement, and supporting residents in accessing services.

You will maintain a secure and respectful living environment within a busy shelter setting. Applicants should have a High School Diploma or GED, strong interpersonal skills, and the ability to stay calm in crisis.

Qualifications

• HS diploma or GED required.
• Experience with homelessness or complex needs preferred.
• Basic computer literacy and ability to learn internal databases.
• Strong interpersonal and cross-cultural communication skills.
• Calm, professional demeanor in high-pressure situations.
• Commitment to confidentiality and ethical standards.
• CPR certification and/or Food Protection Certificate encouraged.

Responsibilities

• Welcome residents and orient to shelter policies and routines.
• Assist client check-ins, discharges, and documentation in DHS CARES.
• Monitor safety through rounds and informal engagement.
• Enforce rules while supporting residents respectfully.
• Respond to incidents and file timely reports.
• Refer residents to services and coordinate with case managers.
• Maintain room cleanliness and store belongings securely.
• Report maintenance needs to supervisors.
• Build rapport and provide guidance during interactions.
• Uphold confidentiality and DHS protocols.

Skills

Interpersonal skills

Calm under pressure

Trauma-informed care

Confidentiality

Professionalism

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

DHS CARES system

Job description

Overview

Residential Aide

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Residential Aide supports this mission by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. The Residential Aide role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations.

Responsibilities

• Welcome new residents and provide orientation to shelter policies, services, and daily routines
• Assist with client check-ins, discharges, and documentation using DHS CARES system
• Monitor resident safety and behavior through regular rounds and informal engagement
• Enforce facility rules while maintaining a respectful and supportive environment
• Respond to incidents and complete timely, accurate reports
• Support residents in accessing services by making referrals and coordinating with case managers
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly
• Build rapport with residents and offer guidance during daily interactions
• Uphold confidentiality and follow all agency and DHS protocols

Qualifications

• High School Diploma or High School Equivalency Diploma (GED) required
• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs
• Familiarity with shelter operations or supportive housing environments preferred
• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)
• Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds
• Ability to remain calm and professional in high-pressure or crisis situations
• Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions
• Willingness to obtain CPR certification and/or Food Protection Certificate during employment

Additional Information

This is a full-time non-exempt role with an hourly rate of $22.27 (annualized at 35 hours a week to $40,548) with a full benefits package.

Benefits

• medical, dental, and vision insurance
• 25 days of paid time off
• access to a retirement account with an employer to match
• tuition reimbursement

This role is located in Woodside, Queens and has a schedule of Sunday-Thursday 4pm-12am.

For payroll and systems purposes, this role is titled “Residence Worker”.