Residence Worker/ Food Service Worker (Manhattan)

Care-For-the-Homeless-; New York (NY); On-site; USD 41,000 - 56,000; Full time

Job summary

Care for the Homeless (CFH) Shelter in New York City seeks a Residence Worker / Food Service Worker to prepare, heat and serve meals while upholding health regulations and safety standards. Under supervision, you will ensure safety, assist residents, manage dining areas, handle intake, and coordinate with DHS and shelter staff to provide reliable, compassionate service.

The role emphasizes customer service, communication with residents, and adherence to food safety codes; previous experience

Qualifications

• High School Diploma or GED.
• Must have a valid NYC DOHMH Food protection Certificate.
• 1-year experience working with homeless or special needs population.
• Excellent communication skills.

Responsibilities

• Maintain safety and security of residents through staff posts and security rounds; enforce facility rules and report incidents to supervisors.
• Respond promptly to client emergencies and medical situations, including conflicts between clients.
• administer procedures for access control, reception, and documentation; verify client arrivals/departures and maintain client/bed counts.
• Distribute and control inventory of client supplies and meals; prepare, heat and serve nutritious meals.
• Ensure food services meet health regulations and keep dining areas clean and organized; monitor portions.
• Receive deliveries and maintain storage areas; participate in required trainings and staff development.
• Register new clients, orient them to the facility, and complete mandated documentation.
• Facilitate vacancy control by coordinating with funding agencies and referrals outside business hours.
• Communicate effectively with staff to achieve facility goals and objectives.
• Conduct hourly facility runs to ensure residents are in assigned locations and compliant with schedules.
• Assist with medication calls as required and adhere to regulations.

Skills

Customer service

Communication skills

Food service operations

Education

High School Diploma or GED

Job description

CFH is seeking aResidence Worker/Food ServiceWorkerfor its Shelter.The Shelter operates under contract with the New York City Department of Homeless Services (DHS) and, as a contract agency, has reporting responsibilities to DHS and is subject to inspections and audits by DHS, the New York State Office of Temporary and Disability Assistance and the Coalition for the Homeless of New York City.Under direct supervision bytheShelter Directoror designee,employees in this positionwillprepare,heatand serve food as assignedin accordance withfederal,stateand localhealthregulations and safetycodes. Individuals in this position also musthavecrucialcustomer service and effectivecommunicationskillsto provide qualitydiningservices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for clients and communicating to supervisory personnel all incidents, situations or conditions which might affect the safety and security of clients and staff or the orderly operation of the facility.
• Providetimelyand effective responses to client emergencies, includingappropriateand effective response to physical or verbal altercations betweenclients,effective interventions in medical emergencies.
• Administer operational procedures to ensure access control, reception fire patrol, surveillance, safety, and documentation of compliance with government regulations. These include verifying arrival and departure of clients from the premises,maintainingan active client/bed count in the facility, maintaining a vehicle-use log, generating curfew reports/violations/incident reports, and answering the switchboard.
• Distribute and control theinventoryclient supplies, including the distribution of meals on all shifts.
• Prepare,heatand serve nutritious meals.
• Ensures that food services meet health regulations and safety codes.
• Maintain cleanliness of the dining area:including, cleaning up after allmeals.
• Understands weights and measures as it relates toportioncontrol.
• Maintain the service and preparation areas in a clean and organized manner.
• Receive all incoming food deliveries,maintainthe cleanliness and order of all food storage areas.Attend on-going training for all food service staff, this includes requiredtrainingsset forth from DOH and DHS.
• Participate in training and staff-development activities toacquireandmaintainboth the interpersonal and operational skills necessary for successful job performance.
• Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
• Facilitate vacancy control through liaison with funding agencies to accept referrals other than during business hours.
• Communicate effectively with other staff within an interdisciplinary contexttocontribute to the achievement of facility goals andobjectives.
• Perform hourlyfacilityruns to:
• Resident areas are beingmaintained,at all times.
• Ensure all staffarein their assigned locations/posts.
• Monitor recreational rooms, laundryroomsand cafeteria to ensure all residents are adhering to schedules and are in proper locations.
• Perform daily inspections of all resident units.
• Assistin medication calls asrequiredand in compliance with all rules and regulations.
• Perform daily pack ups and logging of the property belonging to AWOL residents.
• Store and remove resident property from the client storage area.
• Maintain a clean and organized storage area.
• Escort clients to appointments such as Public Assistance, Social Security, and Medical etc.
• Perform other duties as may be assigned by supervisory staff.

JOB QUALIFICATIONS:

• High School Diploma or GED
• Must have a validNYC DOHMH FoodprotectionCertificate or other NYC DOHMH approved food handlingcertificate.
• 1-year experienceworkingwith homeless or special needs population
• Excellent communication skills