Residence Life Office Assistant

Chatham University; Pittsburgh (Allegheny County); On-site; USD 10,000 - 15,000; Part time

Job summary

Chatham University is seeking a Residence Life Office Assistant to support front desk operations in the Office of Residence Life, handling phones, emails, and various administrative tasks to keep on-campus housing running smoothly.

Duties include greeting students and guests, directing inquiries, processing keys and work orders, conducting inspections, maintaining files, and enforcing university policies during weekday hours.

Qualifications

• Enrolled as a full-time student for Fall 2026–Spring 2027 term.
• Available Monday through Friday 9:00 a.m. – 8:00 p.m. (schedule to be determined).
• No academic, financial, medical, or student conduct holds on your account.
• Must adhere to the Student Honor Code and Residential Policies & Procedures.

Responsibilities

• Greet students, parents, families and guests and direct them to staff.
• Answer office phone and respond to questions; relay messages.
• Check and respond to emails and voicemail messages.
• Manage office key processes and test keys in residential spaces.
• Enter facilities work orders and ensure completion with residents.
• Conduct room, health and safety inspections and vacancy checks.
• Assist with key closet management, inventory, testing, and key preparation.
• Maintain and reorganize office filing system.
• Perform resident lockouts and sign out temp keys as needed.
• Enforce residence life and university policies.
• Complete assigned special projects during office hours.
• Perform other Residence Life Office Assistant duties as assigned.

Job description

Position Overview and Responsibilities** : **

The Residence Life Office Assistant, under the direction of the Assistant Director of Housing Operations, will assist with managing the front desk in the Office of Residence Life and are responsible for completing a variety of office functions (i.e., answering the phone, responding to emails, complete assigned projects, etc.). Residence Life Office Assistants also assist with a variety of administrative tasks and residence life services and events to ensure the successful operation of on-campus housing.

• Greet all students, parents, families, and guests as they enter the second floor of the Carriage House and direct them as necessary to the appropriate staff members and offices.
• Answer office phone and respond to questions, while relaying messages to staff members.
• Check and respond to office emails and voicemail messages.
• Manage office key processes and potentially test keys in residential spaces on campus.
• Enter facilities work orders and ensure completion by contacting residents and inspecting spaces.
• Conduct room inspections, health and safety inspections, damage assessments, and vacancy checks as needed.
• Assist with the management of the key closet, which includes hanging, inventorying, testing, and preparing keys.
• Maintain and manage office filing system, which includes organizing and re-organizing existing files.
• Perform resident lockouts and/or sign out temp keys during assigned office hours.
• Enforce residence life and university policies.
• Complete assigned special projects during office hours.
• Perform other Residence Life Office Assistant related responsibilities or duties as assigned.

Position Requirements:

• Enrolled as a full-time student for the Fall 2026-Spring 2027 term.
• Available to work Monday through Friday between the hours of 9:00 a.m. to 8:00 p.m. The exact schedule will be determined once Residence Life Office Assistants are hired.
• Must be in good standing with the University, which includes having no academic, financial, medical, or student conduct holds on your student account. Any staff member that receives university academic probation at Chatham University will not be eligible to continue in this role, per university guidelines and restrictions.
• Have not outstanding holds, such as financial, medical, academic, or student conduct holds.
• Adhere to the Chatham University Student Honor Code and Residential Policies & Procedures outlined in the Student Handbook and Terms & Conditions of Residency throughout their term of employment.

Position Compensation** : **

$9.00 per hour. Specific hours per week will be determined after the schedule is completed. Office Assistants cannot work more than 10 hours per week maximum.

Term of Service

The Residence Life Office Assistant-Summer 2026 starts on August 17, 2026 and concludes at the end of the day on April 30, 2027.

Summary:

It is essential that each Residence Life Office Assistant perform all expectations listed in this position description and be able to meet all position requirements. If a staff member does not fulfill the responsibilities of the position, that staff member will be subject to a disciplinary review to address or correct the performance issue(s) or may be terminated from their Residence Life Office Assistant position.

All current student employees should notify their other manager(s) if you work multiple jobs on campus at the same time. Additionally, students may not work more than 20 hours per week (combined between all campus jobs) during the academic year. Students may not exceed 980 work hours per calendar year.

Student jobs do not automatically roll over to the next academic year or summer.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals’ intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.