Residence Counselor

Fountain House; New York (NY); On-site; USD 48,000 - 52,000; Full time

Job summary

Fountain House in New York, NY is seeking a Residence Counselor to support residents in Fountain House licensed apartments. You will help with medication management, skills building, and implementing service plans to promote independent living.

Shift Friday to Monday, 12pm–10pm, pay $23.48/hour. Applicants should have an undergraduate degree in human services and be able to work flexible hours; experience with AWARDS and MS Office is a plus.

Qualifications

• Excellent verbal and written communication skills with external providers.
• Strong MS Office proficiency (Word, Excel, Outlook).
• Experience with AWARDS database preferred.
• Ability to work under pressure and in crises.
• Can meet deadlines with a positive attitude.
• Capable of independent, goal-driven work.

Responsibilities

• Provide support to residents on medication management and assist with skills development.
• Assist in developing and implementing service plans and reviewing progress.
• Engage residents in daily living activities and upkeep of apartments.
• Help residents move belongings into Fountain House licensed apartments.
• Maintain compliance with company policies and procedures.
• Perform related duties as assigned by supervisor.

Skills

Verbal and written communication

Ability to work under pressure

Independence and initiative

Education

Undergraduate degree in human services

Tools

AWARDS database

MS Office

Job description

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

The Supportive Housing program provides exemplary support and assistance to member residents (individuals living with mental illness(es)) in their Fountain House licensed apartments. The Residence Counselor will assist residents in create a caring, collaborative environment where they can develop their skills to transition into independent housing.

We're looking for staff who are fiercely optimistic — who hold onto hope and keep searching for solutions in the face of the very real challenges our members navigate. We're looking for the professionally curious, who want to understand each member as a whole person and never stop learning. We're looking for people with a flexible mindset, ready to take creative risks and meet each day as it comes, and for the resilient, who stay steady through setbacks and still have something left to give the people around them. Above all, we're looking for communitarians — people who are energized by helping others while being part of a genuine community. If that sounds like you, we'd love to meet you.

Shift: Friday, Saturday, Sunday and Monday, 12pm to 10pm

$23.48 per hour

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to residents on medication compliance and assist with developing medication management skills.
• Provide training and support with skills building including but not limited to socialization, health services, daily living skills and assertiveness.
• Develop and assist in implementing service plans, which are determined by goals of the residents including reviewing service plans, identifying progress, and revising plan as needed.
• Engage and work alongside residents to perform necessary tasks for the upkeep of the apartment and the well-being of residents.
• Assist residents with moving their belongings into a Fountain House licensed apartment.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Required Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills, including ability to effectively communicate within the agency and with external providers such as Physician, Social Security, Medicaid, Care Mangers, Home and Community Based Services support.
• Excellent computer and software proficiency (MS Office - Word, Excel, and Outlook) required.
• Experience with AWARDS database preferred.
• Must be able to work under pressure and in crises.
• Must be able to meet deadlines while maintaining a positive attitude.
• Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Required And Preferred Education, Experience, And Credentials

• Undergraduate degree required, preferably in the human service field.
• Relevant experience in human service field, preferred.
• Flexible and able to work late, including evenings and weekends as needed.
• Positive, energetic, dynamic, and engaging personality.
• Collaborative & creative approach to work related duties.

Why Join Fountain House?

• Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change.
• Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field.

Join Us and Make an Impact!

Be part of a movement that is transforming mental health care through research, advocacy, and community.

Fountain House, Inc. is an Equal Opportunity Employer

At this time Fountain House, Inc. is not able to sponsor visas

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment.

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential duty and meet all physical requirements satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Description

23.48