Residential Aide – 37th Street

Fountain-House; New York (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Fountain House in New York, NY is seeking a Residential Aide to support members in the residence, assist with daily tasks, and help maintain a safe, welcoming living environment.

You will work with a coordinated care team, document progress, respond to crises, conduct rounds, and participate in staff trainings. Weekend overnight shifts (12am–8am) are included; experience with mental health support is preferred.

Qualifications

• Experience and capacity to work with members experiencing mental health issues
• Provide exceptional ongoing support and member confidentiality
• Excellent communication skills, including ability to effectively communicate with members and staff
• Proven writing skills for accurate documentation and progress notes when needed
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Must be able to work under pressure during a crisis
• Ability to meet deadlines for documentation and any other necessary duties
• Ability to work independently, multitask and conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Positive, energetic, dynamic, and engaging personality is essential
• Collaborative and creative approach to work-related duties

Responsibilities

• Engage and support members in the residence to perform tasks for upkeep
• Work with FH clinical staff, case management, vocational staff, and social practitioners
• Establish and update goals; accurately record progress of members
• Conduct conflict resolution and de-escalation when needed for members in a crisis
• Maintain daily log entries regarding complaints and incidents
• Meet and greet members, visitors, and external providers; check identification
• Respond to emergencies and contact the Residence Director; report incidents
• Provide excellent communication; take phone messages and transfer calls appropriately
• Conduct rounds to ensure safeguards are in place for member safety
• Attend staff meetings and training sessions; other duties as needed

Skills

Mental health experience

Confidentiality

Communication skills

Documentation

MS Office

Stress management

Deadline oriented

Independent work

Multitasking

Team player

Education

High School Degree or GED

1-2+ years’ work experience in a residential or similar setting

Tools

MS Office

Job description

Description

POSITION SUMMARY

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going.

The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community-Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Fountain House’s housing program provides a sense of safety and stability, ensuring that members (individuals living with mental illness(es): remain housed; establish a safe space for recovery; develop independent living skills; increase their self-sufficiency and build a strong foundation from which they can achieve their life goals.

Our Residential Aides embody the values of the clubhouse model, demonstrating what we call our HERO characteristics: fierce optimism, professional curiosity, and a deeply communitarian approach to partnerships, leadership, and engagement

$23.48 per hour

Saturday and Sunday overnight 12am-8am

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member Support

• Engage and support members in the residence or apartment to perform necessary tasks for the upkeep of the residence and the well-being of members
• Work as part of Fountain House’s integrated care team providing feedback, advocacy and support to FH clinical staff, case management support staff, vocational staff, and social practitioners
• Establish and update goals and accurately record progress of members
• Conduct conflict resolution and de-escalation when needed for members in a crisis
• Maintain daily log entries regarding complaints and incidents

Building Safety & Maintenance

• Meet and greet members, visitors, and external providers, check identification, and announce visitors to member residents
• Respond to emergencies and contact 911 when needed; report the incident to the Residence Director.
• Provide excellent communication skills, take phone messages, and transfer calls appropriately to members and Residence Director
• Conduct rounds to ensure safeguards are in place throughout residential space, for member safety
• Attend staff meetings and training sessions as required
• Other duties may be assigned as needed

REQUIRED KNOWELDE, SKILLS AND ABILITIES

• Experience and capacity to work with members experiencing mental health issues
• Provide exceptional ongoing support and member confidentiality
• Excellent communication skills, including ability to effectively communicate with members and staff
• Proven writing skills for accurate documentation and progress notes when needed
• Excellent computer and software proficiency (MS Office – Word, Excel, and Outlook)
• Must be able to work under pressure during a crisis
• Ability to meet deadlines for documentation and any other necessary duties
• Ability to work independently, multitask and conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Positive, energetic, dynamic, and engaging personality is essential
• Collaborative and creative approach to work-related duties

REQUIRED EDUCATION, CERTIFICATION, AND CREDENTIALS

• High School Degree or GED required
• 1-2+ years’ work experience in a residential or similar setting required
• Flexible and able to work any residential shift, including evenings and weekends as needed
• Knowledge and passion for issues affecting people living with mental illness strongly preferred