Reset Manager, 12 - 8 pm

PerkinElmer; Pennsylvania; On-site; USD 28,000 - 41,000; Full time

Job summary

PerkinElmer is seeking an experienced Reset Manager for the 12 - 8 pm shift at Collegeville, PA. This onsite leadership role will coordinate the Laboratory Support Coordinator team to deliver reliable lab support while ensuring safety and regulatory compliance.

The ideal candidate will have strong customer-facing experience, a track record of supervision, and the ability to drive operational excellence in a fast-paced research environment.

Qualifications

• High school diploma or GED required.
• 3+ years in a customer-facing role.
• Minimum 1 year in a leadership or supervisory role.

Responsibilities

• Act as first-line supervisor to LSC team and coach members.
• Coordinate training for Lab Support Coordinators.
• Ensure adequate planning and coverage to meet customer needs and metrics.
• Serve as liaison with Site Leader to maintain high customer satisfaction.
• Lead continuous improvement projects within the LSC team.

Skills

Customer service

Leadership

Team supervision

Communication

Education

High School Diploma

Bachelor's degree

Tools

MS Office

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Reset Manager, 12 - 8 pm

Location(s)

Customer Site - PA

Job Description

The Leader Laboratory Support Coordinator is the first level of escalation for the overall team. This onsite leadership role is responsible for positioning the team to provide the best laboratory support coordination service to research groups as is possible and enable smooth facilitation and function of the working environment.

The hours for this position are 12 - 8 pm

Location: Collegeville, PA

Supervisory

Act as first-line supervisor to team members and provide coaching, performance reviews, regular 1 on 1 meets and other administrative functions. The leader will also interface with Site Leader to ensure key customer contacts and customer satisfaction is at a high-level.

Lead the Laboratory Support Coordinator (LSC) team to ensure the delivery of uninterrupted service to the customers. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement.

• Work in accordance with all regulations and requirements for each customer site and/or department following GxP guidelines for ways of working and process documentation.
• Responsible for the coordination of training of all Lab Support Coordinators (LSC)
• Ensure adequate planning and coordination of team coverage to meet customer needs and achieve established operational metrics (e.g., PTO, Sick)
• Act as a liaison between on-site staff and management to escalat critical issues.
• Attend floor/building oversight meetings.
• Facilitate regular LSC meetings/huddles
• Participate in the interview panel for all LSC hires.
• Plan and execute continuous improvement projects within the LSC team, including mentoring and assisting with Six Sigma Belts or 5S projects
• Perform other reasonable duties as deemed necessary.

Laboratory Support Responsibilities

• To provide a general induction/orientation for new members of staff and visitors.
• To provide coordination of a 5S lean service.
• To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers; reporting of faults and ensuring these are closed out in a timely manner, i.e. to act as a single point of contact and help ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escape as necessary.
• To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and escorting of engineering visits for maintenance and/or repair.
• To help coordinate and oversee lab stocks in liaison with site stores. Ensures appropriate tracking and safe delivery and storage of goods in the lab.
• To help coordinate the working environment with lab staff and PerkinElmer e.g. lab space, availability of PPE, and removal of redundant equipment, etc.
• To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
• To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff.
• To provide timely communication to lab users on impact of any site service work.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time

Basic Qualifications:

• High School Diploma/GED
• 3+ years of experience in a customer facing role
• Minimum of 1 year in a leadership or supervisory role leading others and delivering administrative functions (i.e., Performance reviews, disciplinary actions, etc.)

Preferred Qualifications:

• Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology, or related discipline including military experience. Business or Management Degree also meets criteria.
• Experience working in a research laboratory environment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
• Ability to operate a personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is c