Reset Manager, 12 - 8 pm

USOS OneSource Services US, LLC; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Job summary

PerkinElmer is seeking a Leader Laboratory Support Coordinator to manage a 12:00–20:00 shift at the Collegeville, PA site. You will supervise Lab Support Coordinators, coach team members, conduct 1-on-1s, and coordinate training and performance reviews, ensuring uninterrupted service and high customer satisfaction.

You will drive continuous improvement, manage resources, and ensure compliance with GxP and safety standards while collaborating with site leadership and cross-functional teams.

Qualifications

• 3+ years of experience in a customer-facing role.
• Minimum of 1 year in a leadership or supervisory role.
• High School Diploma/GED or equivalent.
• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology, or related discipline.
• Military experience or Business/Management degree also meets criteria.
• Experience working in a research laboratory environment.
• Knowledge of GLP/GxP and laboratory safety practices.
• Strong communication and MS Office skills.

Responsibilities

• Provide general induction/orientation for new staff and visitors.
• Coordinate a 5S lean service.
• Work with laboratory staff to ensure quality and compliance.
• Act as first-line contact for infrastructure, IT, purchasing and service providers; report faults.
• Meet regularly with lab service providers and key stakeholders to review issues.
• Coordinate equipment maintenance with Asset Management and lab staff.
• Help coordinate and oversee lab stocks with site stores.
• Ensure safe delivery and storage of lab goods.
• Coordinate lab space, PPE availability, and removal of redundant equipment.
• Collaborate with site safety reps to maintain lab safety standards.
• Coordinate lab services (gases, LN2, dry ice, deep cleans) with relevant teams.

Skills

Leadership

Communication

Customer service

Problem solving

MS Office

Attention to detail

Team coordination

Education

High School Diploma or GED

Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, IT, Engineering or related field

Business or Management degree acceptable

Tools

MS Office

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleReset Manager, 12 - 8 pm Location(s) Customer Site - PA

Job Description

The Leader Laboratory Support Coordinator is the first level of escalation for the overall team. This onsite leadership role is responsible for positioning the team to provide the best laboratory support coordination service to research groups as is possible and enable smooth facilitation and function of the working environment. The hours for this position are 12 - 8 pm Location: Collegeville, PA Supervisory Act as first-line supervisor to team members and provide coaching, performance reviews, regular 1 on 1 meets and other administrative functions. The leader will also interface with Site Leader to ensure key customer contacts and customer satisfaction is at a high-level. Lead the Laboratory Support Coordinator (LSC) team to ensure the delivery of uninterrupted service to the customers. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement. Work in accordance with all regulations and requirements for each customer site and/or department following GxP guidelines for ways of working and process documentation. Responsible for the coordination of training of all Lab Support Coordinators (LSC) Ensure adequate planning and coordination of team coverage to meet customer needs and achieve established operational metrics (e.g., PTO, Sick) Act as a liaison between on-site staff and management to **escalate** critical issues. Attend floor/building oversight meetings. Facilitate regular LSC meetings/huddles Participate in the interview panel for all LSC hires. Plan and execute continuous improvement projects within the LSC team, including mentoring and assisting with Six Sigma Belts or 5S projects Perform other reasonable duties as deemed necessary.

Laboratory Support Responsibilities

• To provide a general induction/orientation for new members of staff and visitors.
• To provide coordination of a 5S lean service.
• To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers; reporting of faults and ensuring these are closed out in a timely manner, i.e. to act as a single point of contact and help ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or elevate as necessary.
• To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and escorting of engineering visits for maintenance and/or repair.
• To help coordinate and oversee lab stocks in liaison with site stores.
• Ensures appropriate tracking and safe delivery and storage of goods in the lab.
• To help coordinate the working environment with lab staff and PerkinElmer e.g. lab space, availability of PPE, and removal of redundant equipment, etc.
• To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
• To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff.
• To provide timely communication to lab users on impact of any site service work.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Basic Qualifications:

• High School Diploma/GED
• 3+ years of experience in a customer facing role
• Minimum of 1 year in a leadership or supervisory role leading others and delivering administrative functions (i.e., Performance reviews, disciplinary actions, etc.)

Preferred Qualifications:

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology, or related discipline including military experience.
• Business or Management Degree also meets criteria.
• Experience working in a research laboratory environment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Ability to operate a personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
• Demonstrated Leadership Skills.
• Knowledge of 5S principles.
• Working understanding of GLP/GxP.
• Experience of working in a compliance driven environment.

Critical Skills:

• Demonstrates appropriate use of relevant equipment/software after training
• Excellent interpersonal, written, and verbal communication skills
• Technical problem-solving skills and attention to detail
• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office Skills: Outlook, PowerPoint, Word.

Physical Demands:

• Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Occasionally operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Frequently operates a computer and other office equipment (i.e. multi-function machine)

The annual compensation range for this full-time position is $70,000 to $90,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.