Reserve Teller

Farmers & Merchants Bank of Long Beach; Laguna Hills (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

The Reserve Teller will provide exceptional customer service while processing deposits, withdrawals, transfers, and other operational transactions across multiple branch locations.

They will balance daily transactions and safeguard cash and documentation, reporting to the Branch Banking Talent Manager. Travel to various bank locations and occasional Saturday hours are required.

Qualifications

• High School diploma or equivalent required.
• 6 months cash handling or customer service experience preferred.
• Good verbal and written English required.

Responsibilities

• Process teller transactions including deposits, withdrawals, transfers, and payments.
• Balance daily transactions and safeguard cash and documentation.
• Provide exceptional customer service across multiple branch locations.
• Explain, promote, or sell consumer products or services.
• Ensure compliance with applicable regulations and security guidelines.
• Some Saturday hours and travel to various bank locations may be required.

Skills

Regulation CC

Regulation DD

Regulation D

Regulation E

Bank Secrecy Act

Security Procedures

FDIC Insurance

Privacy Laws

Teller Operations

Teller Procedures

Customer Service

Basic Mathematics

English Proficiency

Active Listening

Sales Skills

Communication

Team Communication

Handling Difficult People

Education

High School Diploma or equivalent

Tools

Desktop Computers

Currency Machines

Scanners

Job description

The Reserve Teller will be responsible with providing exceptional customer service in relation to processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures while servicing multiple branch locations. The Reserve Teller will be responsible for balancing daily transactions and providing security for assigned cash and transaction documentation.

• Reports to the Branch Banking Talent Manager
• Process various teller transactions such as deposits, cash checks, cash withdrawals, cash advances, Bank Card payments, loan payments, safe deposit payments, issuance and negotiation of monetary instruments, and Savings Bonds redemption.
• Receives checks and cash for deposits, examine checks for negotiability and proper endorsements, verify pertinent customer and account information such as dates, bank names, identification of the persons receiving payments, legality of the documents, check accuracy of deposit slips, verify written and other numerical amounts agreed, verify that accounts have sufficient funds, prepare and verify monetary instruments.
• Review customers’ accounts and answer basic customers’ questions pertaining to account activity
• Count currency, coins and checks received by hand or using currency-counting machine and prepare them for deposit or shipment.
• Maintain accurate transactional journals by correctly listing all incoming and outgoing cash by denomination, utilizing proper transaction functions.
• Enter customer transactions into computer to record transactions and issue computer-generated receipts.
• Balance currency, coin and checks in cash drawers at end of shift, and calculate daily transactions using computer, calculator machines, and transactional journals, electronic or manual, must be accurate in accordance with teller procedures.
• Arrange monies received in cash boxes and coin dispensers according to denomination.
• Explain, promote or sell consumer products or services.
• Adhere to cash pay limits.
• Comply with federal, state and internal regulations.
• Comply with Bank security guidelines and procedures.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Required Knowledge:

• Regulation CC
• Regulation DD
• Regulation D
• Regulation E
• Bank Secrecy Act
• Security/Robbery Procedures
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedures

Basic Knowledge, Skills and Abilities:

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Customer Service Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people

Equipment Operated:

• Desk Top Computers
• Currency Machines
• Scanners

Physical Requirements & Work Environment:

• Requires repetitive movement
• Requires standing and/or sitting for prolong periods of time
• Requires lifting up 40lb
• Requires using hands to handle, control or feel objects
• Office setting w/controlled temperature

Education and Experience:

• High School Diploma or equivalent required
• Preferred candidate will have 6 months or more cash handling or customer sales/service experience

Additional Requirements:

• Professional business attire
• Must travel to various bank locations
• Some Saturday hours are required

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.