Banking Relationship Spc

Farmers-and-Merchants-Bank-of-Long-Beac; Lakewood (CA); On-site; USD 28,000 - 52,000; Full time

Job summary

Farmers and Merchants Bank of Long Beach in Lakewood, CA is seeking a Banking Relationship Specialist. This role is the primary customer contact at the branch, delivering a white-glove experience and following sales processes to assess needs, present solutions, cross-sell products, and build lasting relationships.

You will consult with clients, open personal and business accounts, review activity, support marketing campaigns, and travel to other locations as needed.

Qualifications

• Clear understanding of the English Language (Spoken & Written).
• Basic Mathematics Skills and Customer Service Skills.
• Business Development and Basic Sales Skills.
• Strong problem solving and critical thinking abilities.
• Active listening and effective verbal communication with customers.

Responsibilities

• Consult with clients about financial goals and promote F&M products and services.
• Cross-sell bank products by leveraging sales opportunities in the branch.
• Address and resolve customer questions about accounts and research needs.
• Open new personal and business accounts and ensure compliance with policies.
• Explain procedures, prioritize work, and handle interruptions with strong problem solving.
• Support marketing campaigns and product launches; quote rates and fees.
• Collect and review account documentation and manage elder abuse notifications.
• Perform outbound client contact to build relationships.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Active Listening

Education

High School Diploma or equivalent

1-2 years teller experience; 4+ years New Accounts/Sales

Tools

Desktop Computers

Currency Machines

Scanners

Teller Cash Recyclers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Banking Relationship Spc

Full Time 5 Admin Support Lakewood, CA, US

2 days ago Requisition ID: 2567

Salary Range: $20.50 To $37.50 Hourly

Job Summary

The Banking Relationship Specialist is our first customer contact and one of the key people to set the tone of service and sales at the branch level. They will maintain a professional image and follow standard operational, services and sales processes, including using the sales road map to make appropriate needs analysis, provide recommendations and solutions for those needs, cross sell the appropriate bank products and services, and delivering a white glove customer experience that exceeds expectations.

• Consult with clients and prospects about their financial goals and needs, and identify and promote F&M products and services to best meet those needs.
• Actively cross-sell bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.
• Address and resolve customer concerns and questions both in person and via telephone pertaining to account activity and perform customer research.
• Review customers’ accounts and answer customers’ questions both in person and via telephone pertaining to account activity and perform customer research.
• Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
• Explain bank procedures and requirements, prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem solving skills.
• Support new marketing campaigns and product launches.
• Quote rates, terms and fees on bank products and services.
• Collect and review all account documentation and assume responsibility for its proper completion.
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management. Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
• Perform outbound client contact to establish and build relationships.

Banking Relationship Specialist Levels & Classifications

The Banking Relationship Specialist position has multiple levels, and each level is defined in the Banking Relationship Specialist Classifications document. The Banking Relationship Specialist Classifications document will include additional essential duties and required knowledge and skills for each level.

• File Maintenance

Required Knowledge:

Regulation CC

• Regulation DD
• Regulation E (EFT) Overview
• Regulation BB (CRA) Overview
• Regulation B (ECOA) Overview
• Regulation C (HMDA) Overview
• Regulation X (RESPA) Overview
• Regulation Z (Truth in Lending) Overview
• Bank Secrecy Act
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedure
• Complaint Documentation Policy

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Basic Knowledge, Skills and Abilities:

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Customer Service Skills
• Business Development Skills
• Basic Sales Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn.
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people

Equipment Operated:

• Desk Top Computers
• Currency Machines
• Scanners
• Teller Cash Recyclers

Physical Requirements & Work Environment:

• Requires repetitive movement.
• Requires sitting for prolong periods of time.
• Requires lifting up 25lb
• Requires using hands to handle, control or feel object
• Office setting w/controlled temperature

Education and Experience:

• High School Diploma or equivalent required
• Preferred candidate should possess 1-2 years of teller experience and 4+ years of New Accounts/Sales Experience

Additional Requirements:

• Professional business attire
• Ability to travel to various bank locations as needed
• Saturday hours are required to meet business needs regardless of primary location business hours

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.